Jacaranda Hotels Side

Very Good
Traveller Type: Family with Young Children
  : Cleanness, friendly personal, good pool and slides. Various sports and activities available
  : The quality of the Internet has been quite poor.

Wonderful
Traveller Type: Family with Young Children
  : Stayed in one of the family rooms with direct pool access which was excellent. It gave us a quiet and relatively private area to spend the hot days or retreat to our own terrace as well as for the kids to make friends with the neighbours. The room was spacious and well equipped. The aircon works well. The cleaning staff are fantastic, both in the rooms and on the site in general.The main restaurant is large and often very busy at the peak times, but the food is tasty and varied with good choices for fussy kids. The 3 restaurants you get access to free of charge (one time in each) are also good, just impossible to get a reservation at.The entertainment was also good if a little repetitive, but the daytime program was great at getting people involved.Pools are fantastic, as are the sports facilities. The gym could be a little better equipped, but is fine.Staff were friendly, interacting nicely with the kids and always helpful. The level of English or German was mostly ok although we had quite a few misunderstandings. But in key areas like the front desk, language skills were very good.
  : The room decor is in need of an update. It is dated, flaking paint and wallpaper ripped in a few places. Its picky I know, but for the price you pay for the top end rooms, you expect better. The beds are also well below what you expect for this pricewe were happy to get home to our own beds.The book system for the restaurants via the app is terrible. If you dont book in the first seconds after 7 or 8pm you never get a table. There has to be a better and fairer way.

Pleasant
Traveller Type:

Very Good
Traveller Type: Traveling as Couple
  : As child free professional couple in their early 40s we knew what we were getting into booking a week long vacation in a family all inclusive resort, it was hectic, very busy, kids everywhere, lots of easy food and basic drinks. So, writing a review is hard as I dont want to write negative about what we knew it was going to be like. However I would like to say what was surprising was the prompt cleaning service, many green areas throughout the resort, some nice quiet areas if you can find them by the pool and the incredible staff, honestly the staff made it for us, they were so friendly and always busy being helpful. The food was good, buffet is huge and they try different themes each night, it is what you would expect from a buffet just on a huge scale.
  : We enjoyed our stay but my biggest issue with this place was honestly the other guests (not all of course, but a good majority), the constant pushing through the buffet to get to food first, taking everything left, hogging of sunbeds ALL day when not actually being there, letting kids be absolute wild in areas such as reception or hallways outside rooms, there is so much space to run around why do it inside?? The food wastage is out of control, people pile their plates so much and leave most of it behind. SMOKING by the pool should absolutely be banned, especially when sunbeds are so close to each other! I actually could not believe that people behave like this, maybe Im too sheltered but no manners at all. Im not sure what the staff can do, try and crack down on sun bed situation, allocate designated smoking areas, and put up food wastage signs maybe?? One improvement idea for the hotel though is to add some filtered water stations around the resort, that way people who are used of recycling and care about these things can refill bottles rather than using 100 tiny plastic water bottles throughout their stay and feeling terrible about it. All things said, We did actually enjoy our stay at the resort, it was just an eye opener!

Good
Traveller Type:

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : The buffet is nicely layed out, there is always enough of everything. The place is reasonably clean, and there are waiters everywhere. Cold beer is included!
  : The food is exceptionally bland. There is a huge buffet every time and everything tastes like cardboard. When making Dner, insted of what you expect you get your meat with a cold pita, some chopped vegetables and a choice of ketchup and bbq souce out of a bottle. You cannot get decent coffee, not even a proper turkish coffee. Just the bland automatic espresso machines. We had our best meal at the airport, which tells a lot and is a real deal breaker. The hotel itself is nice, but the pools were really cold. We had to go to the sea every day as the pools were just too cold. The windows are not isolating well, so it's loud and cold in the morning (middle of september)

Very Good
Traveller Type: Family with Young Children
  : Everything was very good i loved it Gym vibes
  : Beds and pillows are uncomfortable.TV is way far from the bed.

Very Good
Traveller Type: Family with Young Children
  : I loved this hotel, staff were super friendly and polite as well as the guest. Lots to do at the hotel which kept us occupied, only one incidence where the man would not let us go canoeing but allowed others to go, i don't know if it was racism but felt very isolated and not welcomed at all. Not very much black people which is fine but treat everyone the same and give the same respect, which that guy did not. food was good, plenty of food all over and great time slots! loved the performances aswell

Good
Traveller Type: Family with Young Children
  : Stuff is nice, place is beautiful
  : Lack of food diversity, not a high quality of some food (sushi, for example, were not really tasty), evening entertainment was boring