Side Royal Palace

Wonderful
Traveller Type:
  : Everything was according to the price.
  : I had to pay for 3 nights, even I stayed 2 nights

Very Good
Traveller Type: Family with Young Children
  : In general , good staying , great animation, location, building , gym, the reception helped a lot with transfer. A good point that the hotel has a cafe separately. I still would recommend this hotel.
  : For that money - they are good and try to do everything for comfortable stay of guests. But I was poisoned by food The quality of product is not good, as last 3 days the stomach could not stand the food. I would recommend to pay attention to this . There were 3 waiters who were not friendly because we did not give the tips at the lunch they were ignoring us. It was sad. But nevertheless, the staff is very hardworking and professional.

Pleasant
Traveller Type: Traveling as Couple
  : The building is beautiful and well built. Soundproofing in rooms is good considering the noise and activities around the location. Some of the staff are amazing and they put entertainment in place for the guests. Mehmet working breakfast and lunch was fantastic. A huge asset to the hotel, we wish everyone was like him. Keep in mind without listing details, this hotel is mainly focused on German guests. It seems the majority of guests who stay in this hotel are from Germany. Therefore the staff mainly speak German or Turkish and the entertainment is sometime focused on German culture. This is not a bad thing, it is a good thing, but its something we were unaware of when booking.Beach is only a 4 minute walk awayFood is good considering its buffet style Hotel is cleanSome staff are brilliant
  : Cockroaches on ground floor in room, huge power generators on display that do not look very. When we arrived we were told we would have a disabled room for the first night, we declined it so had a temporary room which had visitors (cockroaches) from outside walking in the room. We were then given a much nicer room as promised as an apology, but with empty promises followed. Just wine and fruit to the room is all, we reminded staff of this 4 times but were always given false reassurances or we were told to speak to someone else. I was with my girlfriend who was Turkish and she heard staff speaking very unprofessionally about guests and were very rude.There was an incident at a bar where one member of bar staff was so rude about us and unfortunately she didnt realise we would understand her. Same goes for the men working at the bar. Worst of all was one member of staff at reception who seemed to take our complaints personally and he spoke to us like we were in the wrong. Not a good person to have as the face of customer service. We had bad experiences and they promised things that would never happen.I am writing this review in a kind way as there is so much more I can say. I contacted the hotel before leaving this review to see if they wanted to make it right, a chance to save this review going public which I felt was doing them a favour. I was giving them a chance to offer us anything, a small discount on a future booking or even a just written apology would have been good enough.Unfortunately my negative experience of this hotel then grew. They sent me an email which I have a record of threatening legal action to be taken against me. They then deleted this message, probably in a panic when I responded with shock at what I had just read. The most appalling behaviour from someone who is paid to represent the hotel. My girlfriend feels embarrassed as I was her guest in her country and she couldnt believe the message I received.

Good
Traveller Type: Family with Young Children
  : Everything was great except the power going off at night every few minutes. Not sure if it was a hotel problem or area problem. Besides that staff were great and the reception gentleman helped us a lot trying to locate our lost luggage by allowing us to use his phone upon arrival.
  : Electricity turning off multiple times at night for the 3 nights we stayed. Very frustrating with kids especially because it made the room really hot with the AC not working.