Residences Rijksmuseum

Exceptional
Traveller Type: solo traveller
  : Near everything, perfect location

Avg Good
Traveller Type: family with young children
  : Rats in the apartment.Rats had eaten our food during the night...we had a nightmare in this apartment. We told them we got rats and they offered two options 1- stay with the rodents 4 more days until the rat extermination company arrives or 2- move to another apartment very far, cheaper and smaller. Of course we chose option 2. Then we had to complain more than 5 times until they agree there was a price difference between the to locations. After a very atresfull situation with the company they accept to refund ⅓ of the difference we have overpaid. (I hope they keep their word). This refund didn't even cover the cost of Ubers we had to take every night because the new apartment was too far. They really made our holidays a nightmare. It is impossible to reach them outside their set range of working hours, even in an emergency. They claim to have 24/7 assistance in the website, which is a lie. The excuse they gave us about the rats: There is a construction next to the building, so it is common to have rodents. And they advised to use boxes to keep our food safe. Unbelievable! . The problem is the rats eat the boxes too!We come to Amsterdam every year and this is by far the worst experience we have had.

Good
Traveller Type: with friends
  : The location was perfect!! Grocery store and resturants everywhere. Also very walkable to the center of Amsterdam. The beds were comfy. It was also nice having a working stovetop with pans. Maybe up date the pans with newer ones though.
  : The bathroom needs to be redone, as it smells like mold and you can see the mold in the shower. The heated towel rack in the bathroom does not work nor does the mirror light. The balcony doors did not lock which made it a little unsafe. There was no dryer only washer.

Good
Traveller Type: family with young children
  : The apartament is very good located, within walking distance of Rijksmuseum and a lot of beautiful small shops in neighborhood. The staff is very helpful and friendly.
  : The apartament need to be deep clean ( unfortunately very dirty and dusty curtains, dusty sofa, carpet, windows etc)