Rome Services Porta Castello

Poor
Traveller Type: Traveling as Couple
  : Location is perfect. Everything that is written on the booking is available in the facility. Very good restaurant is under the room.
  : Cleanliness is very bad. The walls were probably painted during the period of the Roman Empire. A terrible stench was spreading from the corridor, and it was very difficult to ventilate the room. The door of the room was very insecure and on the first night various noises were heard in front of the door itself. We did not receive any invoice from the owner, nor did we receive a certificate of residence. No one changed the towels, and when we returned one day we noticed that the window was closed, although we had left it open during our entire stay, all days. The price was sky high, although of all the nearby locations, it was the most affordable. Definitely not to be repeated in my case. But for some cheaper condition is ok.

Fair
Traveller Type: Family with Young Children
  : Location great. Clean but very basic. Lots of stairs to climb. So not suitable for elderly. I struggle. Didn't have a lift. Waiting for some issues to be fulfilled.
  : Shower lead leaked. No fridge or no plug. Headboard very tatty plastic peeling off. Also door frame came away.

Wonderful
Traveller Type: Family with Young Children
  : The location.. is amazing and for the price is prefect!!
  : That isnt clear if Its hotel or Airbnb style .. I Thought that was a hotel so I was hopping to find a reception and there wasnt so at the first moment I felt insecure of the place, you have to wait until the housekeeper arrives and gives you the keys the logistic could be better ..

Very Poor
Traveller Type:
  : nothing
  : everything. the bathroom had mold in the shower. the room smelled horrible. it was hard to find the property. had a hard time getting in touch with property owners to open the door or to communicate with them in general. owners do not answer calls. the lobby was very narrow and had bags of trash in the way. it was very musky in the room.

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Solo Traveler
  : Location
  : A querrel started, sins the Host start giving me a broken key. I supposed this key was function, a good Host can't give a key that is not fit. Within 1 day the key broke in the gate. I did text the host requesting a new Not broken key. A. Conversation with the host requesting a key 45 minutes B. After the 45 min call & texting, he agreed 1 pm, on my Saturday my vacation weekend, I had to leave and go back to the building stay outside and waited 45 minutes, no body did show up and the Host did not even take the phone, while he was online ! (see picture attached) C.After 1 hr, the Host did call back to make a new appointment at 3PM, what an abuse, it is my vacation in ROME and I need to meet again according their agenda. I'm not a clown. D. Imagine you: One weekend in Rome, and this fellows, playing a dirty game. I was with 2 children E. On Top, Host mentioned he can arrange a Key but the owner may charge me (owner nr is on Booking.com) F. So, they can charge, so they can also pay me my lost Saturday ! I did mention I will escalate this. The Host was good to discuss in stead of solving a simple issue. I did demand the Host to slide the gate key under my room door. And I managed, to pass the main Gate, how ? Pushing each bell till a neigborg did open up. (Today May 9), for my suprize I read, the owners reply. He made a nice story, refusing to admit the truth. An apologizing is the least & best they could have done. I have the screen shots of all the conversations, and today May 9 I will post a few due to the owners reaction, denailing , as proof contrary to all his feedback. The Host is a Peruvian, we spoke perfect Spanish. There is no confussion here, just a lauzy service. I have the whole conversation (screenshots) as you can see "my pictures contradict all the the owners feedback. Success Folks. What a miserable team ! (2x)