Hotel Best Roma

Wonderful
Traveller Type: Family with Young Children
  : Nice newly renovated rooms with good standards. The hosts are very friendly and helpful
  : Was further from the train station than expected.

Good
Traveller Type: Traveling as Couple
  : While it is close to Termini, it is some distance (particularly for wheelchair transit) to major tourist place. It suites us fine for a transition venue for a few day before flying out of Italy.

Poor
Traveller Type: Family with Young Children
  : Air conditioner
  : I ask for a disabled roomand they didnt give it to meThey confirm they will have it for meand at the endthey gave me a regular one

Very Good
Traveller Type: Traveling as Couple
  : We liked the hotel as it was near the centre but not too far. Staff were extremely helpful and friendly. Clean towels daily.
  : The selection at breakfast could be more varied. Maybe a selection of more fresh fruit such as sliced melon etc.

Good
Traveller Type: Traveling as Couple
  : Staff was very accommodating and room size was decent. Breakfast was good and included several food options.
  : Room A/C was being worked on when arrived but front office staff not aware. Hotel has 2 elevator system with one taking you down 1 floor where you then climb steps for second elevator to room. Elevator size makes it tough to accommodate 2 adults plus luggage. You learn to work around this.

Good
Traveller Type: Traveling as Couple
  : Front desk staff were excellent, accomodating and helpful with mapping out the places we wanted to visit providing a good size map with notes.
  : Breakfast was good. Staff smoking and eating in the breakfast room doorway was a big negative. Not sure how many were staff or friends just hanging out. Staff member taking all the salami to presumably make a sandwich with half an hour to go and not replenished was another negative.

Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Family with Young Children
  : Located near Termini
  : All rooms, bad maintenance

Very Poor
Traveller Type: Family with Young Children
  : Breakfast is alright Location is alright but you have to walk through some dodgy/unsafe streets to get there.
  : Staff's attitude: When we were checking out, the reception guy asked us to pay for the Rome City Tax (~120). Although we are so surprised by this fee as no reminder have been given beforehand, we are still very HAPPY to pay this tax. I need a physical receipt for this payment to get reimbursement from my company, thus we insisted that we need to have a proof. It is acceptable no matter a print-out or hand written, as long as it is a physical receipt. But the reception guy got so angry and refused to provide any receipt, not even a single word. He even insulted us (e.g. saying we are the weirdest family he had ever seen) and threatened us he would call police if we dont pay (Well, we emphasized we WOULD PAY THE TAX, just we need a hand-written receipt) Since we needed to catch the train leaving in 30 mins, we compromised and we paid even without any physical receipt. The reception guy claimed he would email me a receipt on the same day, but its already 5 days I still haven't got it!!!

Good
Traveller Type: Group Traveler
  : Quiet location. Good breakfast
  : AC produced a bad smell. Loft extremely slow