Angels In Rome

Very Poor
Traveller Type: Traveling as Couple
  : I DO NOT recommend staying at this property. The early check in time is very inconvenient so you basically must pay cash in order to enter the property, which I suspect is a tactic to exploit guests as much as possible. The host (who I think lives in one of the rooms) was very unfriendly by shouting aggressively and threatened to call the police for slamming doors. We left the room in great condition and she falsely accused us of breaking a mirror with again the threat of involving authorities. There is a tense, sinister atmosphere. Yes the property is called Angels in Rome but Hell in Rome would be more appropriate.

Very Poor
Traveller Type: Solo Traveler
  : -
  : First of all, I want to say - dont stay at Angel in Rome!Absolutely astonishing horrible stay!I booked an apartment in March. Two days before my flight I informed the owner again that my plane is landing at 8 PM. The owner replied with the explanation that check-in is only possible in the morning (11 AM 1 PM) and therefore she will leave the keys in a nearby facility, BUT I have to take those keys before 9 PM, otherwise she will lock that place and leave for the outskirts of Rome. I spent an extra 60 Euros for a taxy to be able to take those keys on time. To my disappointment I found out that the lady never left the facility as I have met her in next early morning. Apparently she lives there and never leaves the facility at all!There was an issue with the payment approval as well. I have booked the room, paid more than 600 Euros for the stay and was asked by the lady to provide some sort of approval. I was not sure what kind of approval is being asked from my side and she was not clear in explaining it to me. Since I was not sure what kind of approval she wants and she unable to explain me, what should I do, she stated, that if I will not approve the payment of 31.50 Euros I will be sleeping on the street the first night. Well, this was already a huge red flag After calling to bank and later Booking.com support I was informed that I simply have to write I approve! The one could have thought that she was purposely not explaining me such a simple thing Anyway, let`s move furtherSo I managed to take the keys on time after my arrival and (of course) it was very cold in the room at night so I slept with my clothes on. Naturally, the next morning I asked the owner for a heater (because I saw one standing in the lobby). The owner was not coherent with her answers: at first she said it`s only for cold air, but later said she said for an extra payment I can use it to heat up my room (?!). Extra payment for a heater?! Money was not the biggest issue, however, b

Very Poor
Traveller Type:
  : Nothing
  : First of all, please read all the bad reviews before book a room from this place. You can understand the real face of the host. When they dont like anything about the guests, they start lying and do really bad stuff .I wanted to do later check in and it was not possible and the host was not helpful. But it was not the issue I changed my flight and I was able to check in on time. And I told them let's start our relationship in a nice way I want to enjoy my stay in your place . But when I went there for check-in, she was so rude. I will not give all the details, because if it is too long , will be hard for people to follow.1) she asked my friends documents I waited my friend to send it to me for couple of minutes and provided our IDs to her .-Now she is lying about it and telling booking.com I refused to give the documents but in the end I accepted . They have camera there she should send that conversation!2) she asked the city tax . I wanted to leave my bag into room and then withdraw money ,because she wanted cash. She did not allow me . I still went downstairs withdraw money and paid immediately. -Now she is lying again and tells I refused to pay it. Again she should show the camera records.3) I used the hairdryer in the night for 2 minutes in the bathroom. She complained about it and made the story like I was making noise I woke everyone up... But in reality they clean the hostel with vacuum cleaner 9 am in the morning.shut the doors at 7 am . These things are not problem but I used hairdryer and it was a problem.4) this is the biggest one and I was actually speechless when I saw that . I still can't believe how someone can be this bad and a big liar. She accused us to steal the towels and the sheet. If you look at comments you can see she did it before to other guests and seeing the big potential on her we were prepeared for her lies and recorded a video before we check out .

Wonderful
Traveller Type: Solo Traveler
  : The place was very clean and I could rest well. The room was small but cosy and with everything I needed. Luisa let me know everything I needed and she was very helpful. The place is smack in a lovely neighborhood where there are plenty of good restaurants, cafs and other businesses. The breakfast is included and you can have it at a nearby caf. WiFi is available and it worked with no glitches.
  : It was a bit further away than I expected from the clinic I need to go to. But it was still at walking distance, so I was ok at the end. The bed was a bit too hard for my liking, but besides that everything was perfect.

Very Poor
Traveller Type: Business Traveler
  : This is a SCAM! Please read visitors' reviews here: https://shorturl.at/uIMO4. Read the property owner's responses as well, and you'll get a clear idea of what you're getting yourself into. Most horrendous hospitality experience in my life! The owner is SO RUDE and agressive. Despite my non-refundable full payment, she cancelled my stay on Booking.com to prevent me from leaving a review. If you're looking for an affordable property in Rome, check the monasteries. They're very clean, very quiet, most of them don't have curfews and *most importantly* staff won't scam you there.
  : Stay away from this place! The owner of this property harasses you non-stop by phone, WhatsApp and emails; she threatens you, makes false accusations against visitors in order to extort them. She also refused to let me in at the arrival time I had clearly indicated when placing my booking (and which she agreed to) *unless* I paid her extra. As you can see from all the Google Reviews (here: https://shorturl.at/uIMO4), this is a scam that has been going on for years. No wonder she doesn't allow free cancellation even months ahead of your stay.

Fair
Traveller Type: Business Traveler
  : Location, nice building, good wi-fi.
  : The furniture is old and had seen a lot, the smell of dust always stayed in the room, the floors that you can't step on barefooted and its just bad vibe. Shared bathroom was okay, but owner didn't care even about soap inside. So if you are staying more than one night - you better buy some shampoo & shower gel, cuz they give you two tiny packs of some liquid but i used one of it just by washing my hands Next - owner Luisa comes every morning around 8:30-9:00 and start to clean commune facilities (thank you) but while doing that she speaks SO LOUD by the phone so deaf could hear it. So you waking up whether you want it or no. There's tiny kitchen & microwave - all dirty as hell, so i used plastic forks instead of normal one cuz they are obviously don't care to wash it carefully. All they care is money and you check out at 9:00 sharp. Didn't feel myself safe, welcomed and at least comfortable.

Poor
Traveller Type: Solo Traveler
  : The bathroom was always clean. I received a complimentary breakfast voucher at the corner bar. The site has good access by bus. More positive points I can not find.
  : Place was not tidy as in the photos to receive guests. Air conditioning is charged per day at check-in. Furniture covered by cloths, that is, not at all comfortable. Place doesn't smell good. Horrible checkin time. It is necessary to pay an additional fee to check in at another time.

Very Good
Traveller Type: Business Traveler