Snezhanka Apartments TMF

Good
Traveller Type: Family with Young Children
  : they have 2 bathrooms, one is open shower so all get wet we used it only like toilet but was helpful. En-suit bathroom was with shower cabin, which felling apart , shower stand broken , door swollen difficult to open and close . When we enter the flat there wasnt electricity, we needed to search for the fuse box . Same story with water , we was searching from where we can switch on the water . Finally we found stopcock in the wall behind a box . Same story in the bathroom. I go to take shower - no hot water . Find was stoped fro the puppies in the wall after a search . I think that was supposed to be fixed before we arrive and check in .
  : Pretty much space for sleep and storage for your logged and suitcases . There are 2 single bed , one double bed and both sofas in living room opening for sleep too. Very comfortable for big family. Kitchen had fridge, toaster , microwave , oven, hob , sandwich maker , electric can , also cutlery and plates , all you need to prepare your own meal . Even washing machine to do your laundry .

Good
Traveller Type: Family with Young Children
  : Location good, cleanliness good, bar staff, entertainer (singer) and spa staff polite and friendly.
  : Reception staff unfriendly and often rude.Elena was really helpful, smiled and slways seemed happy to help

Poor
Traveller Type:
  : Despite the description saying there are pool and shuttle to the lifts included in our stay, it turned out we had to pay extra to use both - and of course no one bothered explaining this to us, most of the staff were just shunning us and asking us to pay money. Finally one of the receptionists explained this was due to us booking a private apartment in the hotel, instead of booking through the hotel directly. So: 1) this should have been made abundantly clear in the description of this property 2) the hotel staff need to learn some manners Absolutely appalling customer service, not to mention everything in the room was falling apart and was badly in need of repair. To top it all off, the heating was turned up to 11 and we couldn't regulate it, so we couldn't sleep due to overheating.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Nice comfy flat for a family, beautiful view, good location, kitchen and a balcony
  : There was a little issue with the heating being too high but it was resolved