Mercure London Staines-upon-Thames Hotel

Very Poor
Traveller Type: Business Traveler
  : nothing
  : felt unsafe, dirty, shabby, children playing in corridors, no shower, long term guests hogging the wi fi

Pleasant
Traveller Type: Family with Young Children
  : Location was great, close to the town centre and along side the Thames River. Staff were very friendly and happy to help. The bar area was comfortable to sit and have a quiet drink and the outdoor sitting area is lovely on a nice day. The room was clean with a comfortable bed and extra pillows were provided when we requested them. Great price for 2 nights.
  : The hotel is dated and could do with a freshen up on the paint work and carpets. We stayed in room 61 and the water pressure for the shower was almost non existent, waited an hour to fill the bath with water.

Poor
Traveller Type: Traveling as Couple
  : fans and fridge were provided in the room and bed was good
  : it was like an episode of Scoobie Doo. the place is a labyrinth and a fire trap and there were random security guards everywhere

Pleasant
Traveller Type: Family with Young Children
  : The bed was comfortable and the room was large. There was a bus station just across the road which took us to Thorpe Park, which is why we were at the hotel. The lady at the front desk was very nice and polite.
  : The hotel itself is a lot more run down than it looks in the pictures! In the room, there was no shampoo, body wash and hand wash, one of the two cups was dirty and there was only 1 teabag and one milk sachet. The staff replaced these things, apart from the shampoo - which they said they didn't do, despite there being an empty dispenser in the shower...?! There was black mould on the ceiling of the bathroom in places and the telephone was covered in thick dust. The carpet was also very stained. Also, the people in the room above us sounded as if they were running around and jumping off the beds for about 2 hours each evening. After that it was a quiet room though.

Good
Traveller Type: Traveling as Couple
  : very clean and Staff very helpful
  : room 84 had an outlook at the back of the room which was unkempt, overgrown and not much love applied to it.

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Business Traveler
  : Close to my destination
  : Old shabby venueShabby furnitureFaulty TVNo dressing table chairTraffic noisePoor quality ill fitting curtainsPoor water pressurePoor shower as a resultLong corridor walkNoisy families / childrenWorkman noise

Very Poor
Traveller Type: Traveling as Couple
  : location
  : dirty room, flies and spiders on windows and inside bathroom window, looked like it had never been cleaned in years. dirty carpets. boiler sound kept us awake all night on the top floor