The Premier Notting Hill

Very Good
Traveller Type: solo traveller
  : I liked the employees and most of the service they provided. The room was pleasant.
  : After being in the property for day 3 of 7. I noticed that the cleaning was less than desirable. The dirty dishes were not picked up daily. Only the bed was made, the trash emptied and I was given new towels. I did write a note telling the staff the dishes were dirty. They moved the note and left the dirty dishes. The dishes didn’t seem clean when I first got up the room. I hand washed them. I was also give ice (not provided in the form of an ice machine) in the used cup that I brought down, not a brand new one. Also one time I was given a mug with a chip on the handle. I feel like someone should examine all of the dishes and remove the ones with defects. I also noticed there was a bottom sheet (a flat sheet used as the bottom sheet.) But no sheet between me and the blanket. I was not happy about that. I asked for a top sheet and they literally put on top of the blanket. I’m sure they don’t wash the blankets between guest stays. It’s gross to think that someone else was sleeping under the same blanket.I also noticed when the white male staff member was working, he had a poor attitude. My last day, as I was checking out, I had my handicap cane and 2 pieces of luggage and a backpack. I was in the lobby and waiting for my Uber. He saw me struggling with my luggage and the door. He completely ignored me and there was no one else around. This is a deep contrast that I had when I arrived. The Indian owners and staff members were excellent. They helped me come in and get situated. I am very happy with the employees. I think for the price paid….rated 5 stars…everything should have been perfect.

Fair
Traveller Type: solo traveller

Good
Traveller Type: solo traveller
  : Very convenient location. A small hotel with friendly staff. A/C which not every small hotel has. A short walk to Portobello and Hyde Park. Easy bus ride to Knightsbridge. Put me central to my relatives making it easy to meet in various neighborhoods. The hotel pillows could be changed and bedside lights are not great for reading. Minor issues.

Poor
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: solo traveller

Poor
Traveller Type: review category business travellers

Good
Traveller Type: solo traveller
  : Very nice staff at the front desk, good selection for breakfast.The location is the best, very quiet neighbourhood close to Hyde Park, tube and buses.
  : The size of the room is extremely small. Shower is small, very hard to move around. I could barely fit my small suitcase anywhere whithout tripping over it.

Very Good
Traveller Type: young couple
  : Extremely clean room and bathroom, excellent location, very comfortable bed.
  : The room was a little small, but very comfortable nonetheless.

Fair
Traveller Type: review category business travellers
  : The staff was polite and hospitable.
  : The room was uncomfortable very small. I was surprised to see it as it didn't match with the size description that was offered in booking.com. I complained about the size of the room and asked to change it. I was told that the hotel deliberately allocated the room because they thought it would be better to have the room of my colleague close to mine. Therefore they had to choose the tiny rooms. I told the reception that the proximity does not matter at all and I would insist to have the room described in booking.com. In the end, we gave up and stayed in the rooms offered by the hotel. It was embarrassing indeed. The bathroom cabin was so narrow that one could hardly use his hands and arms to wash his body. May be this is a routine hotel room with this size in London for the given price as I was unaware of it given that it was my first visit to the city. However, I will definitely choose another hotel next time.