Cult Hotels The George Cheltenham

Disappointing
Traveller Type: solo traveller
  : Location.
  : The rooms and corridors all painted depressing charcoal colour. Even the bathroom gloomy. Grim “antique” shower fitments. Carpet felt gritty under bare feet. Handbasin plug jammed. Dining room now in basement - no sense of being, through windows, in smart Cheltenham.

Very Good
Traveller Type: solo traveller
  : Feather pillows!!
  : Tiny room. Noisy air con.

Disappointing
Traveller Type: young couple
  : The reception staff were very helpful and tried to resolve the issues that occurred during our stay. The location of the hotel was convenient for town centre restaurants, bars and shops.
  : The room had no drawers for clothing and the only storage available was 6 hangers in a utility cupboard which was also the store for an ironing board and various other pieces of housekeeping items. The ensuite hardly had any surfaces suitable for toiletries apart from the top of the wc cistern! The most infuriating issue was that despite reception staff turning off the aircon from the central control panel, we were woken up at 2am on two of the three nights by icy cold air blasting from the aircon. Each time I turned the aircon off from the control in the room, it came on again within a few minutes. One uninterupted sleep out of a three-night stay is not acceptable. Complaints about this issue resulted in no action whatsoever. The hotel does not have a bar but the website states that "The Pantry" service is available to guests who wish a drink when reception is closed. On our first evening we arrived back at the hotel just after 11pm after a pleasant dinner in town. Reception was closed so we tried both the mobile number and landline numbers which were listed for "The Pantry" service on a notice board at reception but both numbers rang out. I reported this to reception staff the next morning who suggested I send an email for the attention of the managment team, which I duly sent. Guess what, no response whatsoever was received.

Good
Traveller Type: group
  : Bed. Staff were very helpful and efficient over parking and fixing a problem with the lights.
  : Shower is dangerous. Slippery floor , no grab handles. Poor shower temperature controls.There is no lounge or seating are except for reception.

Very Good
Traveller Type: solo traveller
  : Well located, simply and stylishly decorated, helpful staff.
  : Relatively expensive room and an 11am checkout feels too early.

Pleasant
Traveller Type: family with young children
  : Near to city Centre
  : Was given a room at basement and directly below the main entrance. I could hear everybody who came in and out of the hotel main door and staff pushing trolleys or something every morning at 6’ish. No change of bedsheets during all my 3 days stay there and floor wasn’t vacuumed all 3 days. Floor was carpeted but I could feel sandy and dirty particles all over the floor esp at the the entrance even when I first stepped in on Day 1. Shower cap and other amenities are on request basis and needed to collect them from the staff at check in counter. Hence no shower cap when I showered on Day 1 when I checked in. Reason being card about requests for amenities is on vanity table outside the toilet. Toilets were obviously not cleaned all 3 days and I had to brush it myself as there is a toilet brush next to the toilet. The only enjoyment is the super comfortable bed . Aircon in room switches on and off sporadically and it was stuffy in the middle of the nights. Was told by staff that I booked through booking.com and no breakfast included. However, I had the impression that continental breakfast is included in my booking . Misleading indeed! Didn’t want to quibble with the staff hence paid for all my continental breakfast for all 3 days .

Poor
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Great location, helpful and friendly staff. We liked the “cafe” feel of the dining room and enjoyed the breakfast. Nice to be able to get tea/coffee in the dining room and fruit/cookies in the reception all day.
  : Very large (comfortable) bed in a very small room - almost no space either side of the bed.

Poor
Traveller Type: young couple
  : Breakfast was nice
  : Room key was given to us on arrival, when we got to our room a air conditioner engineer was in our room, was told he would be half an hour before he would be finished, a hotel colleague apologies and told us to go back to reception, we sat and waited for another 20 mins.. to be given another room key to a different room.2 single beds pushed together to make it look like a double, paint work chipped, crack in window, to find a hole through one of window panels, dusk on bed shelf, stains on carpet. My birthday treat was not the best staying here. Very disappointed.Do not book through booking.com as it’s more expensive than booking through hotel website.What a waste of money for what i got as a birthday treat.When booking.com state breakfast included, this is not a cook fry up breakfast. It is continental.

Very Good
Traveller Type: family with young children
  : Lovely regency hotel. Not a huge turn around of staff so they recognise you, makes for a cosy welcome upon returning.