EPIC SANA Algarve Hotel

Wonderful
Traveller Type: Traveling as Couple
  : Location
  : No beach chairs, no wash rags.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type:

Very Good
Traveller Type: Traveling as Couple
  : Beautiful grounds
  : Glass walled shower and toilet. No privacyNearby restaurants not very good

Good
Traveller Type: Traveling as Couple
  : Room
  : Staff were poorly trained , had to ask for towels every morning for the pool. Same food every day very average

Pleasant
Traveller Type: Family with Young Children
  : Close to the beach, facility was clean but stuff is getting outdated and old. Food was not bad but definitely much worse compared to a few years ago.
  : This was our second time staying at the resort. My wife and I visited in 2018 and actually loved our stay. This time around it just felt different. We arrived, nobody greeted us, there was no assistance to even help with the luggage, for a 5 start resort that is very disappointing. When we were checking in, they did not even acknowledge the fact that this was our second time coming to visit. To make matters worse They did not put us at the main building, they put us all the way in the back with our two kids. I understand that they have to follow certain procedures but there was an adjacent building next to the restaurants and pools where they could have put us in to be closer to everything else on the resort. Now imagine taking your two kids to the pool and having to take them outside all wet and walk all the way to the back to your room. Food was not the greatest. The quality has gone down. When we arrived they put a deposit on my card and then they charged me again at checkout and they are still holding the deposit on my card and we checked out 5 days ago. I am not too sure what is going on. Also some of the staff in the restaurants, every time we arrived with our kids they would have a look on their face. Front desk had one person working there, the other person was usually peaking around the corner and just standing not helping anybody out. All in all this is at best a 6/10 for us and our family. Had a great time in 2018, was rough this time around and we do not plan to return and please take off the deposit hold off my card.

Wonderful
Traveller Type: Traveling as Couple
  : Magnificent resort! beautiful views, close to the sea, wonderful breakfast.
  : Their tuna sandwiches- it needs mayonnaise.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children