Mitsis Summer Palace Beach Hotel

Good
Traveller Type: Family with Young Children
  : Rooms and their equipmentWonderful environment, nature.
  : Queues, queues, queues, everywhere, pizza, kebabs, snacks, bar by the pool and by the sea, staff annoyed, as a manager I would not allow this.Restaurant staff, delivers drinks, often forgets you, doesn't take away plates during meals, doesn't bring new cutlery, chaotic, weak restaurant management, works on friendship superior subordinate and that's always bad.Sunbeds, occupied all day from 7.00 in the morning by one customer who puts a towel on a sunbed before breakfast and thus reserves it for the whole day..., no one handles it, no one looks after it, in the morning at 8.00 nobody at the pool and the surrounding area and all the sunbeds are occupied... In many modern hotels, this "mess" is solved by collecting towels, not here...Many stairs, not suitable for elderly people and parents with children + prams...The kitchen is at the level of a racing restaurant... They don't replenish food already an hour after opening, this is not acceptable in a 5* hotel...A minimum of Greek meals and a minimum of Greek desserts, which is a great pity when Greece is full of this... There are 3* hotels in Greece with a higher level of gastronomy...I had to ask for a replacement 3 times for the return of the beach towels, they take them away and don't bring them back...Cell phones, cell phones, cell phones, a chapter to itself... in my opinion, there is no such thing as a waiter on a cell phone in front of customers, it's very rude, same lifeguard, attention and contact with the current reality is slipping away... again an example of weak management ...Outdoor pool, (infinity) extremely dirty, try to look through diving goggles..I would like to write a better review and some of the staff really try but a few completely screw it up...