Hotel Coronado Thalasso & Spa

Good
Traveller Type: Traveling as Couple
  : Stunning views
  : Staff not very helpful

Wonderful
Traveller Type: Family with Young Children
  : Breakfast was great. The bar menu was reasonable vale for a hotel menu.
  : Some staff were not overly (although efficient).

Fair
Traveller Type: Family with Young Children
  : Good location, very good buffet restaurant
  : Dirty, disgusting sea coast: no trace of equipped beach. Lack of staff. Expensive. The hotel is not properly managed

Very Poor
Traveller Type: Family with Young Children
  : The hotel is nested in a very picturesque bay with crystal clear sea.
  : Our stay was spoiled from the moment of arrival, when stuff was not helpful at all and actually took advantage of our mistake booking adult only most expensive room in the hotel, which we had to change to lower category and twice smaller as only that category allowed children. Even though lower category rooms were widely available and initially cheaper, the stuff made us pay 700 on top of higher category room referring that it is our mistake and our problem that we have booked a wrong room. But be itThe hotel is far from 5 star, as it calls itself. It is actually 3 star at best. Renovations are done only partly, but otherwise it is pretty old. Service is very bad. Had to make several reminders to bring us shower gels and shampoos, which was not available in 2 rooms out of 3 that we have booked, and one was missing liquid soap. The rooms are not cleaned properly and even though generally okeyish, they are not what you would expect in a 5 star hotel.The hotel is not child friendly. If you ask someone at the restaurant to make something out of the menu for your child, that will not work here. Even simply to boil potatoes is mission impossible.Even though the location is nice in terms of the nature around, it is distanced from the nearby town and getting taxi there is quite tough. We were waiting for 40 minutes couple of times when were going from the town back to the hotel. Uber doesnt work. Hotel is arranging shuttle to the town 4 times per day only. Nearby you only find 3 restaurants and no shops to buy some water for example. The hotel provides you only with 1 bottle of complimentary water per stay, then it is 4 in their restaurant.

Very Poor
Traveller Type: Family with Young Children
  : The staff was trying to do its best!
  : Avoid this hotel!This is not a 5 star hotel at all, I booked 2 rooms with partial sea view, they gave me 2 rooms in the basement! they charge you for parking, they dont have beachfront, you can not use the umbrellas in front because they belong to another hotel, they are leaking out of the staff, you can hear the manager screaming inside the kitchen when you have your breakfast.After 5 days in Hilton Mallorca, 5 days staying in this hotel was not good at all !