Sercotel Gran Hotel Conde Duque

Good
Traveller Type: with friends
  : Good location

Very Good
Traveller Type: family with young children
  : Great location and nice rooms!
  : The reception staff was very slow and not particularly friendly. It took over 30mins to check in.

Good
Traveller Type: young couple

Very Poor
Traveller Type: solo traveller
  : The level of noise and inadequate soundproofing in the rooms was highly disruptive, with conversations from neighboring guests and cleaning staff easily audible, necessitating earplugs throughout my stay. The hotel, situated next to a construction site and housed in an aging building, also suffers from a less-than-ideal location. Even the balcony was very old with a curved floor, which didn't feel safe to go out on, and there was a warning sign that somewhat cautioned against doing so. Despite these shortcomings, the prices are on the higher side and the overall quality is disappointing. In addition, this was the only hotel to charge me for early check-in and bottled water, which, while not unreasonable, gives the impression of penny-pinching. Additionally, breakfast was very minimal and the taste left much to be desired.

Very Good
Traveller Type: review category business travellers

Disappointing
Traveller Type: solo traveller
  : The staff was friendly and the fitness studio was nice.
  : My stay in this roomwas awful, I could hear the neighbour's next door being drunk and throwing up, watching television and playing music for 3 days straight, I complained to the staff and they still continued the next few days. The room is advertised as sound proof rooms online, but I heard everything.The AC also didn't work and it was really warm in the room at night, I had to sleep with the window open.

Good
Traveller Type: review category business travellers
  : Location
  : not sound proof rooms