Luz Madrid Rooms

Good
Traveller Type:

Wonderful
Traveller Type: Traveling as Couple
  : Location is in the centre, few blocks from Plaza Mayor. Staff are helpful and accommodating.
  : Nothing really

Very Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple
  : Great location, in the city center. All major facilities are within walking distance. The room was clean and tidy. What made me happy the most was that due to the flight delay, we did not have time to arrive before the end of the check-in time - they accepted us even later. There was a very nice employee that night, sorry I don't know her name.

Wonderful
Traveller Type: Solo Traveler
  : The room was nice, and my windows opened.
  : It was a little hard to find as my maps kept taking me to another area a few blocks away. I wont blame the hotel on that. But maybe a larger sign wouldve been nice.

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type:
  : Nothing. Unfortunately the room is a scam as it is.
  : We booked a room for 3 people, but instead we were given a room for 2 people with an extra bed. The beds were uncomfortable and small, I am 180 cm tall, my feet were no longer on the bed. The third bed was squeezed into the room, which was also extremely small for two people, by squeezing it directly in front of the wardrobe, so it was unusable. For a rural chalet trip in a primary school, the standard of service would be dismal, especially in the heart of Madrid, especially at such a price. We had to leave the accommodation after the first night, and we only stayed there because we couldn't be bothered to move at night. It still took us a whole day to find a new place. The host did not speak English, but with the help of a translation program we managed to get an agreement that he would refund us for the two unused nights, he has not done so since and Booking.com is assisting us and they are not helping us, citing the host. If you can, do not use the accommodation or Booking.com.