Hotel Contilia

Pleasant
Traveller Type:
  : The location
  : AC wasnt good

Pleasant
Traveller Type: Family with Young Children
  : Breakfast is very poor, not good coffee, fruit is not fresh as well as the orange juice. The hotel furniture and bathroom could be modernized and enhanced.

Fair
Traveller Type: Family with Young Children
  : Hotel in center, very good location, near Termini and metro station. Lot of monuments not far by walk. Every day clean room and towels.
  : 1) Booking.com offering you the price including the fees, but it's not right. Hotel will take you money from your card, but the fees you are paying on place (64 Eur for 4 person). We didn't get info that we will pay the fees on place, with our arrive. Ok need to pay fees, but why I didn't get info. THE TOTAL PRICE OF HOTEL AND FEES WERE NOT PASSING. You can not plan with the offering price. Also we didn't get any bill that we payed the fees on hotel. 2) Booking.com is offering this hotel with payment on place. OK that hotel need garance and check if you have money on your card before, but Its not blocked payment 3 days before. They took the money before from our card without inform you. 3) We get information that we get the best room, I don't want to see the others. My daugher has nice bathroom - big shower and nice equipments, but our was much worse. 4) If you ask the stuff for repair the safe - 4 days nobody check it. 5) We booked our vacation few weeks ago and ask for double bed. Double bed for this hotel is two normal beds side by side. 6) Breakfast - clean place. Not to much to offer you. 7) Rooms inside the block - so noicy and smelly from 5 a.m., you can not have open windows. We are flying a lot....few times in year and this was the worse accomodation we had.

Good
Traveller Type: Family with Young Children
  : Beds were very comfy. Our room had a little balcony overlooking courtyards. The place had a small elevator which was convenient otherwise we would have had to hand carry our luggage five flights of stairs.
  : Air conditioner was only blowing ambient air.

Poor
Traveller Type: Traveling as Couple
  : Room was just large enough for us not to feel claustrophobic. It was comfortable and clean. That is about all that made our stay bearable.
  : Staff were totally unhelpful and had a huge attitude problem. They would not suggest or arrange any tours other than tours on their website which were not available. Room was not cleaned after 2 days when we hung the sign on the door outside, but the sign had been removed and put inside the room, and the staff argued that the room was cleaned. There is no restaurant on site, and the staff would not recommend restaurants to eat at other than the one directly opposite which always had a queue with a one hour wait most of the time. There was no arrangement to have food delivered to our room from nearby restaurants - "They don't want to deal with us - Your wife can go and pick it up (because I am handicapped and cannot walk long distances) " is how they put it when we returned by taxi after a tiring first day out. There was no one to help us with the luggage even though we are senior citizens and I am handicapped (and this was informed well in advance before we even checked in). Staff insisted that we take their own taxi to the airport which was priced at 80 Euro (when the standard fixed rate is 50 Euro) "Costs only a little bit more" is how they put it. No hot food at breakfast - "Too many people" is how they put it.

Good
Traveller Type: Traveling as Couple
  : Breakfast was a little basic. room was adequate, and hotel was convenient for where we wanted to be.
  : I was appalled at being charged for water in my room. I am 77 years old and never paid for water in a hotel before,

Good
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple
  : The location of the hotel was good and quiet, about 20 minutes of walking to the nearest attractions. The beds were comfortable, the AC was working and the room was cleaned everyday.
  : The breakfast was a bit poor, not enough food was prepared and it was mainly bread. Another inconvenience was that I was charged for the room beforehand and during my stay the hotel did not restore the amount to my bank account, and nowhere it was stated that this process takes so much time. As a tourist I was not able to feel comfortable due to the lack of money. Overall the hotel was nice and the staff was always friendly.

Good
Traveller Type: Solo Traveler
  : Staff was good I stayed 3 nights but they didnt give me late check out Had good storage for luggageBreakfast n rooms were very ordinary. Clean but small room.

Pleasant
Traveller Type: Traveling as Couple
  : The room was clean and beds were comfortable.
  : The customer service. The receptionist charged us twice for tourist fees because the other receptionist lied about us not paying him the tourist fees the first night. Absolutely horrible customer service.