NOX HOTELS - West Hampstead

Wonderful
Traveller Type:
  : Rooms were very good. I loved the kitchenette setup in the room itself.
  : The toilet door didn't lock properly. We managed.

Wonderful
Traveller Type: Traveling as Couple
  : Very comfortable clean room in central location in West Hamspstead.Close to shops and 10mins.walk from train links.

Very Good
Traveller Type: Business Traveler

Pleasant
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Family with Young Children
  : Avoid at all costs. We had a late flight back from Paris and organised a late check in (which they offer) where they leave the keys in a lockbox. We had a horrific time getting back to London but made it to check in right at 11 pm when they close. The keys they left us didnt open our room door - they hadnt bothered to set them up correctly or check they were working.And after 11, no one answers the phone or email. They didnt send us any after hours contact information, so my many calls and emails went unanswered. We had paid but had nowhere to stay. We ended up having to book a room at the nearest hotel last minute at a much higher rate.I didnt get any reply to my emails (I sent video proof that the keys werent working), and I had to call them midday the next day. They couldnt have been less apologetic, they genuinely did not care what we had been through the night before. Their response was well weve refunded you so?I asked for the manager to get in contact because there are glaring issues here, and they should be covering the difference in what we were forced to pay finding an emergency room at midnight. Its been a week and they have not bothered to contact me at all.Truly appalling service.
  : We paid to stay and never stayed because they gave us keys that didnt work and were not contactable to resolve the issue. Since reporting what happened they havent bothers to get in contact with me at my request.

Wonderful
Traveller Type: Traveling as Couple
  : It was very close to our destination for visiting relatives. It is a great location for travelling into town or getting some fresh air for walk on the Heath. Tube, buses and Thameslink all nearby. Lots of small cafes and shops, including a bookshop. So great location for us. This is the second time we have stayed here and we intend coming againGreat facilities in the room, and beds comfortable. Very clean and towels replaced daily.
  : One night was quite noisy as it is between two bars and live music quite late. Other than that it was remarkably quiet. Perhaps extra pillows could be supplied?

Pleasant
Traveller Type: Family with Young Children
  : The room was lovely
  : I usually have a great stay here, so was really disappointed this time. It was very hot and the noise from the pub kept me awake.

Good
Traveller Type: Family with Young Children
  : Comfortable room
  : There is no reception on location, it is across the street and only open a part of the day. It felt more like a Airbnb then hotel due to no possibility of getting service in the lobby. No breakfast no hotel service. But a comfortable room.

Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Family with Young Children