Mulberry North Penthouse

Good
Traveller Type:
  : the location was super good, and the public transport was really close.
  : The bathroom in this place were a little dirty, especially the bathroom without the bath tub. The shower and bathroom sink drainage were horrible and dirty, and the water would not go down fast enough. The water pressure was really really low as well. You could also hear the subway/trains going by really well.

Very Good
Traveller Type:
  : Location is greatVery nice and comfy place
  : Matress need changing

Very Good
Traveller Type:
  : Location is great. Nice and clean. Not much street noise, handy for bars and restaurants.
  : Bit tatty. Carpets a bit dirty, rail loose on the floor and shower in the en-suite poor. Quite loud with lift noise at night. Mattress downstairs is awful, really lumpy and saggy, changing asap.

Very Good
Traveller Type: Family with Young Children
  : Central location; easy to check in; room safe; quiet
  : Lumpy mattress; lift stopped working midway through our trip; needed better instructions to operate washing machine

Very Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type:
  : The hotel was supposed to organise the cleaning crew to clean the flat and reset the flat access code to the same one which was emailed to us. None of that happened. Instead, what happened was: 1. The flat access code we were emailed did not work at all. We tried to contact the hotel and booking.com numerous times via phone, SMS, and emails throughout the night and all failed. We ended up staying outside the flat and sleeping in the corridor with all our luggage for the entire first night! 2. We were only able to enter the flat after hotel staff called the next morning around 8:30am and provided an emergency code to access the flat. Then we realised the flat had not been cleaned at all. There were towels heaped on the bathroom floor, unmade beds, bins full of rubbish and grimy table and benchtops. See the photos attached. The hotel staff then sent two cleaning staff to start the cleaning. 3. Once the cleaning was done, we then had to cancel all the scheduled activities on the day and spent the day resting and recovering from the previous night's terrible experience. We planned to spend seven days in London and our first day had been completely ruined. 4. We chose this hotel based on its fantastic reviews. And we are very disappointed by our experience and the reviews feel completely misleading. We feel obligated to provide a review to share our experience.

Good
Traveller Type: Family with Young Children
  : A lot of pubs and restaurants in the surroundings. Clean bathrooms and bedrooms.Spacy living room with everything you might need.
  : Bed Matrass on the ground floor was horrible, spring mattress that is long past due its lifetime.Same situation on the first floor. Floor was a little uneven in the living room, but that was ok.

Very Poor
Traveller Type: Family with Young Children
  : Lift was broken of 1st day of 4. Forth floor apartment. No consideration given. Ruined stay

Wonderful
Traveller Type: Family with Young Children
  : My family and I really enjoyed the flat with its duplex bedroom. The flat is very bright, pleasant and functional. The location is ideal for all our planned outings.
  : The entry code didn't work as soon as we arrived. The children were very tired and wanted to rest. However, the team was very responsive and we were able to enter the flat after a 20-minute wait.

Wonderful
Traveller Type:
  : Clean modern comfortable private and quiet spartment yet close to many bus routes and the tube
  : A couple of very minor maintenance issues