Best Western Greater London

Good
Traveller Type: Family with Young Children
  : - Comfortable beds- Fine for a stay of for 2-3 days- Tidy and clean room
  : - Pricy for the quality of the room - The neighbor didnt seem friendly and safe when the night falls- A little far from the center - The bathroom was weird and it looked dirty even though it wasnt - No air conditioning ! It was summertime and we were sophisticating in the room

Very Good
Traveller Type: Business Traveler
  : Located in Ilford in eastern greater London, it is very close to the Elizabeth Line Underground stop and it takes you to Liverpool street, where is is easy to connect. Shops and some restaurants are nearby. Breakfast was ok and the room was clean and functional. Good value given the price and provided you are willing to take public transport if your business/holiday/stay is not focused around Ilford.

Poor
Traveller Type: Traveling as Couple
  : the main reception is being refurbed and it does look very nice.
  : Before arriving I had received messages from the hotel about arrival time and to offer various upgrades such as a change of room, afternoon tea and late check out etc. apparently these are automated by booking.com even though they are signed off by best western reception, which is why none of the messages informed us of any issues. Upon arrival to the hotel i checked in, paid for the room, had my ID taken and a 50 security deposit, it was at that point we were told that there was an electrical issue with some of the rooms so we were going to a hotel around the corner, which wasnt even the same chain. We queried this, why we werent told before then and after we have paid. We were out with friends so booked the same hotel so we could head our together. We went back and forth with the receptionist and we asked if there were any other rooms in the hotel, to which she said they were booked up. The lady made a couple of calls and then 2 others turned up and all of a sudden a room was available they just needed to make sure it was ready and it would take 5 minutes. The receptionist did apologise and offered us a drink whilst we waited, then a gentleman turned up again offered a drink and said 5 minutes, it was about 20 at this point. he went and checked the room and we could go in.The room was tiny, but apparently for 3 people, we were advised it had an ironing board and hairdryer, it did not, we got one from reception, iron didnt work and ironing board was wet, the toilet had marks in it and the shower head did not work properly it had a leak and water also went over the shower screen and all over the bathroom floor. The bed was rock hard and could feel the springs.We didnt really see anyone other than our friends at the hotel which i think is was a bit odd and the advertised breakfast which you pay for extra for could not be accommodated, you had to go to another hotel for this.

Disappointing
Traveller Type:
  : it was clean
  : location on busy high street..not clear instructions for parking..issues over breakfast ..needs work on communication between their staff and customers

Fair
Traveller Type: Family with Young Children
  : Location was good . Rooms were basic but comfortable
  : Felt a little unsafe area . Carpark was in a location behind a restaurant and breakfast was in a different hotel

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Business Traveler

Poor
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Business Traveler
  : I was able to park, although limited parking space.
  : The staff were unfriendly, the lady at the check out was rude. I woke up in the middle of the night on day two from noise coming from another room.

Good
Traveller Type: Family with Young Children