Swandor Hotels & Resorts - Topkapi Palace

Very Good
Traveller Type: Traveling as Couple
  : CleanSpecious

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : The room was comfortable, the beds, the pillows etc clean, we had a room towards the side parking which was quiet ( paid thr receptionist 20 EUR to get it, of course they expected a nice gesture from you to do anything which was supposed to be their job). The best part of this hotel is the entertainment at evening, you can really have diversity each night, shows, dancing, live music etc. You can enjoy both with and without kids. The beverages were also good, plenty of bars to get them from. The grounds of the hotel are nicely decorated, clean and well mantained.The pier: The best part of the hotel, so nicely done and relaxing to spend time there. Careful when going in the water, it is deep and no lifeguards. There were very young children jumping from height, just accidents waiting to happen. I even saw people swim far in the distance at night, there was no control, as I said everyone did as they pleased.The late check out and early check in: the only real advantage was this hotel has late checkout zone, you can relax, take a bath and actually continue using everything in the hotel, except your room, for as long as you need it. Also they offer access to everything even if you check in early, we waited for our room until after lunch but we were able to eat breakfast, enjoy the pool etc from the moment we arrived.The app : I recommend downloading thr Swandor hotel app, you can have access to schedule of shows, map etc. Super useful
  : The first thing which comes to mind is the food. I want to mention first hand that both my husband and I got really sick in the middle of our stay there without any prior health issues. The breakfast was the best part of the meals, the lunch is a disaster, there is only the beach bar lunch option which was similar to a low quality fast food: same food daily, hamburgers, some salads which seemed recycled from dinner last evening, a lot of fried foods and basic drinks. You could not even take a fruit to your sunbed, had to walk each time to the beach bar to eat inside it. It was absolutely filthy around the food containers, but this was because of the guests, the hotel personel could not keep up with the mess. The fruits were soft, runny, like bought on discount for being old. The dinner was diverse, but always seemed so heavy, loaded in oil and the cooked food was in an area where it was extremely hot each time, too little space, always crowded. The dinner was supposed to start at 7, but because there were so many guest's you could almost never find seats, had to wait for a long time for a table to be cleaned. We went just once at 6:30 at the options were more then, so my guess is the "good stuff" finished fast by 7-7:30. The biggest dissapointment was also the sweets bar, the quality was horrible, only semolina based cakes, all tasted the same. In a hotel qhich evoques the ottoman empire you would expect to find traditional food and cakes ar any moment, well this is not the case here. I found Pistachio baklava just once in 7 days and that is unacceptable. The majority of food looks good, but he food is bad. Did not try the night options, but this hotel is supposed to have ultra all inclusive and in fact it's the worst hotel regarding food I've ever been to.The a la carte restaurants: you can have dinner and breakfast for free in one of their a la carte restaurants. Just be careful to book from day one or you will not find places.

Very Good
Traveller Type: Family with Young Children
  : Food and Beverages were very good
  : Taxi are not allowed to get the customers from the hotel, we have to walk with my 2 kids and all luggages outside the hotel in main road to get the taxi, so I have to go back and forth to transfer the bags, there was no assistance at all from anyone in the hotel, that is enough to not comeback by any means to the hotel.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : * Kids Activities * Atmosphere * Facilities * Entertainment
  : The rooms can be bigger, more luxurious, and spacious but its not dramatic.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : Everything last really clean. The food was delicious. Lots of choice we really enjoyed our first holiday in Turkey really nice performance every night perfect Holiday for October when the temperatures was really nice to swim outside and in the pool area.
  : We havent really great room, but outside was really loud in the night time you couldnt actually sleep we went to reception asked for other room and they give it to us in the same area so it was no point to change the rooms so we didnt have it lots of sleep and that was not really nice. You didnt want to sit down on the terrace as well right thats where all the time loud from ventilation from down the restaurant . Would we go again Yes and and no when we would have the same room then now.