Hotel Casa Hintze Ribeiro

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : The location is great, right in the heart of the city, the staff was always nice and available.
  : The swimming pool (one of the reasons why we picked this hotel) was not what we expected, it was a disappointment, as it was full of pigeons and pigeons poop inside the water and on the deck, so we didnt even use it. The suites terrace was a bit sad on the first floor, no table for meals, so we didnt use it as we expected for light meals, there was no view - we had a really tall wall (around 5m/6m high) surrounding the terrace. The suite didnt look that clean, when we checked in, the bathroom had some weird smears/spots on the walls surrounding the toilet, when the cleaning team came in they always left the bathroom floor full of shoe marks, it also needs better lighting.The breakfast was another disappointment, very poor, very little choices, every morning the same, for a 4 star hotel with continental breakfast, I sure expected different varieties of fruits, bread, more regional/local options, etc.

Wonderful
Traveller Type: Traveling as Couple
  : Hotel staff were all extremely helpful and friendly. Location was excellent and ideal for exploring the different areas of Ponta Delgada. Room size was fantastic and kitchen area reasonably well equipped. Room always cleaned brilliantly and regularly.
  : Pool area often had pigeon mess and the pool didnt appear that clean. Breakfast was good but it might have been nice to have had a bit more variation.

Good
Traveller Type: Traveling as Couple
  : Location was perfect. Staff were helpful and pleasant.
  : Breakfast was in the foyer of the reception area, not in a specific dining area/room. breakfast was not very good, no fresh juices, only 2 hot options, tasteless scrambled eggs. I expected a better breakfast for a 4 star! The pool was out of order for our entire stay, due to filtering problems, and water was going green. I was the one who informed reception of this problem. So it was a shame not to enjoy this feature... Rooms were nice size, except bathroom lighting was very weak, was quite dark.