Hotel Ibis Lisboa Parque das Nações

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: review category business travellers

Wonderful
Traveller Type: family with young children

Poor
Traveller Type: young couple
  : I recently had the unfortunate opportunity to stay at Hotel Ibis Parque das Nações in Lisbon for three nights this month, and I must say that my experience was nothing short of disappointing. While the hotel may boast an attractive facade and appealing amenities, my stay was marred by a recurring issue that left a sour taste in my mouth – quite literally.The breakfast buffet, an aspect of any hotel stay that should be a delightful and refreshing experience, turned out to be a nightmare. For not one, but two consecutive days, the fruit salad served was inedible due to its rotten state. On the first day, I approached an employee stationed at the buffet area and politely pointed out the issue. To their credit, they promptly removed the containers with the offensive fruit salad from the table. However, I was left bewildered by the fact that such a glaring oversight had occurred in the first place.The situation took an even more disappointing turn on the second day when I encountered the same problem yet again. Assuming that the hotel had rectified the issue after my complaint, I was utterly dismayed to find that the fruit salad was once again in a deplorable condition. This time, I approached a different employee to address the issue. Regrettably, their response was far from satisfactory – their attitude was rude and dismissive, as if my concern was of no consequence. Despite my insistence, they refused to remove the spoiled fruit salad from the buffet.Frustrated and seeking a resolution, I decided to escalate the matter by approaching the hotel reception. However, my efforts were in vain as I encountered not one, but two individuals who surpassed the previous employee in terms of rudeness. Their lack of empathy and willingness to address the issue was astonishing, leaving me wondering if they truly understood the concept of customer service.Overall, my stay at Hotel Ibis in Lisbon...
  : Overall, my stay at Hotel Ibis in Lisbon was marred by the consistent presence of rotten fruit salad during breakfast service. While the physical facilities of the hotel might be satisfactory, the lack of attention to food quality and the shocking behavior of the staff cast a dark shadow over my experience. I expected much more from a hotel that markets itself as a place of comfort and hospitality.In light of this disappointing encounter, I am left with no choice but to caution potential guests against considering Hotel Ibis for their stay in Lisbon. The complete disregard for food quality and the alarming behavior of the staff indicate a systemic issue that cannot be overlooked. My hope is that this review serves as a wake-up call for the management of Hotel Ibis to rectify these glaring problems and prioritize the well-being and satisfaction of their guests.