Savoy Palace - The Leading Hotels of the World - Savoy Signature

Pleasant
Traveller Type: Traveling as Couple
  : The room was immaculate , and the property was very comfortable and a fantastic location, great views from the balcony. Swimming pool and overall facilities were brilliant and the link to the streets and other areas of the hotel were supper
  : Staff service at breakfast and around the Pools (both ground floor and on top of the roof) was very very poor, and a real surprise and disappointment given the cost and the unlit of the hotel. Being ignored and pushed to one side and waiting a long time for a gable on 2 occasions 0. And being told to get our own drinks !! Shocking

Wonderful
Traveller Type:

Good
Traveller Type: Family with Young Children
  : Location was good, music concert was a nice touch, staff attentive and friendly
  : Check in is crowded and rather chaotic. Opening hours of restaurants are not correctly reflected in hotel information. Breakfast buffet was exactly the same for 6 days we were staying. They must work harder on their product, corporate image is not strong

Wonderful
Traveller Type: Traveling as Couple
  : Everything
  : The staff at the pool downstairs not very present

Good
Traveller Type: Family with Young Children
  : Amazing facilities and breakfast with internal pool at great temperature.Service was great too and extremely attentive. Reminds me of the service provided in Asia which is extremely good! Also inside pool at no extra fee (which is not clear on the website). Sites mainly refer to the pool inside the spa which incurs an additional fee.
  : Lovely property but it does feel a bit soulless on 2nd floor. swimming area and breakfast restaurant made up for this as it had a more lively atmosphere.I dont think it was clear that there is an additional swimming pool inside (so two if we count the one in the spa area, for an additional fee). This should have been made clearer as I almost cancelled the booking as I thought no other inside pools were available to guests during the cold weather.

Wonderful
Traveller Type: Traveling as Couple
  : Everything was amazing except for annoying guests leaving towels on sunbeams and coming back after hours and staff not removing those.
  : Although there are clear signs that the hotel does not allow sunbeds reservations through leaving towels they do not remove them even when they have been laying there for hours. Especially annoying on rooftop where there is not that many sunbeds

Wonderful
Traveller Type: Traveling as Couple
  : Beautiful hotel. Amazing staff
  : Not a thing

Disappointing
Traveller Type: Traveling as Couple
  : Its definitely very nice hotel with amazing views and pools, food is also exceptional and overall when its comes to facilities its 5 star hotel. However, if you are expecting also 5 star hotel service - forget about that.
  : I have never experienced such a bad staff and service in 5 star hotel as here. Most of them behave like you bother them when you need something, you have to wait a long time for everything. At breakfast if you arrive around 9am you can expect to queue even 20 minutes - even though the restaurant is empty. This morning I ordered a tea at breakfast, it took the waiter 15 min to bring the tea and he forgot the cup for which I was waiting another 15 minutes. If you want to order something by pool, you have to literally chase them. Lastly, I informed the hotel its my partners birthday and I asked them to prepare bottle of champagne or some balloons which I will pay for. We arrived and there was of course nothing. We requested upgrade that we paid for and we were moved from bigger room on 14th floor to smaller room on 15th floor and when I compare the photos of the upgrade we were given I saw that it was wrong. We were charged for upgrade that didnt happen, but the lady at reception was overall very confused.

Wonderful
Traveller Type: Traveling as Couple
  : Lovely hotel in a great location in Funchal. Excellent service and quality. Very good breakfast and great sky bar.
  : Lifts can be a bit awkward to use.