Pestana Alvor South Beach Premium Suite Hotel

Wonderful
Traveller Type: young couple

Poor
Traveller Type: young couple
  : Room was dirty full of cobwebs. Maid did not clean room for 2 days , bedding is grubby, no storage for your clothes , room looked on to a dirt track , service charge on drinks. Drinks were overpriced. The staff were miserable and did not smile or say good morning, particularly a man at breakfast , after staying at the alvor praia this was a real disappointment, I do not recommend this property
  : Everything apart from the location

Very Good
Traveller Type: group
  : A fantastic location, lovely swimming pool area. Nicely decorated rooms. Super clean. Great selection for breakfast. Fab shower.
  : The staff weren't friendly and service was slow. There appeared to be a lack of leadership, or anyone overseeing service, except for one morning when it was clear an experienced staff member was working and a manager appeared to be doing a visit inspecting all that was going on. The staff didn't seem to know the price of things and a simple coffee order with breakfast was problematic. Another time we ordered food and were told we could eat it at the pool, only to be told when it was ready that we had to go to the bar to eat. The beds at the poolside were a bit worn and uncomfortable. The beds in the room were a little hard. The hotel itself is fabulously located, beautifully decorated and spotlessly clean, the staff (bar/reception/breakfast) definitely let the overall experience down. No warmth, no welcome, no engagement only when approached, and even then you got the impression they'd rather you didn't bother them. A little training and supervision would go a long way.

Very Good
Traveller Type: group
  : Breakfast was good and the location was lovely. It would be nice to have teapots
  : I thought that it would be better to have twin beds for groups of friends but that wasn't possible. This wasn't great