Luxury Apartment Anastasia Tre canne

Very Poor
Traveller Type: Traveling as Couple
  : Location and sea view
  : We chose this property only because of the pool. The accommodation was expensive/comparably priced compared to other accommodation with a swimming pool. There was no pool in this accommodation and the use of the pool in another building cost 20/day/person. There was also no bathtub and the apartment was not soundproofed. These things were clearly promised on the booking website, but the host thought it was our fault and finally, after several days of exchanging messages, he announced that Booking.com had written the wrong information, not her. Booking, on the other hand, announced that the host is the one who provides all the information. In the end, we only received a small refund, which did not nearly cover our loss in the price of the accommodation and the missing pool. The apartment has a really bad old cigarette smell. Like a smoker lived there. Also, there were ants. It is not possible to get cleaning in the apartment and if two extra rolls of toilet paper are not enough, you have to buy more yourself. Some of the dishes were dirty and even moldy. We were left with a bad feeling when we didn't get a refund for the money and the host was very rude and blamed us, even though we only demanded a refund for one pool, even though it was written in our reservation that two pools are available without extra charge.