Wellton Riverside SPA Hotel

Disappointing
Traveller Type: group
  : Perfect location, just 2 mins walking from the town center and the airport bus's stop (22). The hotel offer a fairly luxurious experience, especially if you manage to book one of the deluxe room overlooking the river. I read few complaints about the noise from the main road but to be honest it wasn't that bad. Equally I wouldn't book any room lower than the 4th floor, just to be on the safe side and have the best view of the river and the bridge. For the above room I wouldn't not spend anything more than £50/night, it's a nice place but is not worth anything more than that IMO. Top breakfast and SPA facilities, absolutely recommended.
  : Although we had a Deluxe room, my experience wasn't really worth of that name. One night we came back with pretty damp clothes because it has been snowing and the radiators were not working at all. Regardless our need to dry our clothes and shoes, we couldn't get the heating no matter how far we turned the knob. Called the reception and they told me to wait 20 mins for the technician which showed up after TWO HOURS, fiddled with the radiators, and leaving the room with no explanation, not even saying bye. Ok, he might have not spoken english but politeness should be worldwide, nobody has come back to us with any report of what he found, we had to go (AGAIN) ad the reception to ask about what and if he found anything wrong. After all that, nobody gave us a straight answer.Another unforgivable episode happened during breakfast: we started to bring drinks (you need to do that in trips as it's self service) to our table, so water, juice, coffee, cutlery before go and get the food. While we were just doing that (so there were FULL AND CLEAN glassed and mugs in our table), one waitress clear our table as if we were all done there. Incredible.Nice stay, but BAD rating from be because of the lack of professionalism and in some case the total absence of it. I'd still like to think that I have been particularly unlucky and that this is not story of everyday.

Disappointing
Traveller Type: with friends
  : I wouldn't recommend this hotel, we didn't have a good experience. For the SPA you have to pre-book and pay an high extra fee, but when we got there, there weren't even free slots. Really disappointing. The breakfast was also really bad and boring, just the same things everyday and they didn't even taste good. The staff were not very friendly or helpful and the bar closed super early. All in one not worth the money and I'm sure for this price you can stay in way better Hotels.

Good
Traveller Type: young couple
  : The hotel location is perfect, the old town is at your feet. SPA was easy to reach with an elevator and the breakfast was lovely with a lot of options to choose
  : The piles were not particularly clean in the bathroom. SPA robes (in the spa hotel) were available only at the request.

Poor
Traveller Type: young couple
  : nice location and clean roomsgood spa
  : too much noise from other visitors and from the road even though the windows were closed it sounded like the were open all the time

Poor
Traveller Type: group
  : The only thing that is good with this hotel is the location :) The whole old town can be reached on foot in a few minutes.The great location allows you to visit all the famous places in the old town.
  : Only the location is great, but this hotel disappointed me a lot, the staff, that is the managers, do not respect their client at all, the attitude towards the hotel guests is tragic. Our story is as follows: We arrived by booking a room for the whole family in advance 2 + 2. Since we wanted a spa we had to book in advance and that, well we chose a 4 star hotel with a spa. When we arrived in the room, we saw that there was no shampoo or shower gel, well ok-there is soap, somehow we would get away. There is also no drinking water, only 1 bottle of still water in the mini bar, and we are a family of 4, somehow I did not expect to have to bring a 5 liter bottle of drinking water to the 4-star hotel. The image with the bottle in hand would look somehow uncomfortable ??? As we got ready for the spa, we saw that there were no bathrobes. Then we contacted the reception that we needed bathrobes and shampoo, at the reception I was simply arrogantly called by the manager that we needed to charge a more expensive number, but we paid 345 euros. what more expensive room to take, maybe the president ??? I am very disappointed and I will never recommend this hotel to anyone.

Wonderful
Traveller Type: review category business travellers
  : The breakfast was excellent. Cleaness is perfect, the stuff very kind and expert. The area around the hotel is very beautiful, it has really good location, Old Town only few minutes walk from the hotel.
  : The SPA was overfull, even we had to reserv advance. Not enough sunbeds in the SPA, we absolutly could not rest after the sauna. The pillows were uncomfortable.

Poor
Traveller Type: young couple

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : The location was very good. The cleanliness was superb and the breakfast was good. The room had great view. This alone have brought up the score of the hotel.
  : There were problem with the Bulgarian COVID certificates and the app used by almost everybody to check them. The staff wasn't incline to check our certificates via local ministry of health website QR code reader because "they have instructions to use the app". There were at least two mixups with our breakfast.