Basiliani - CDSHotels

Poor
Traveller Type: Traveling as Couple
  : The size of the pool
  : This hotel is NOT a 4 Star experience. Simply that the company CDS, according to the Director of the hotel do not allow irons in the rooms. I asked for a solution as I needed to iron a shirt for dinner. I was told to bring the shirt to reception and someone would iron it. On paying the bill, there was a 5 charge which I refused to pay. The audacity of it when in August a room is just over 200.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Lovely hotel, good location just south of Otranto. Pool is immaculate, facilities very clean.Great lifeguard all week!Overall grounds are really lovely and groundskeepers are there each day . Great work.
  : A few small things to pay attention to the guest experience would greatly help this hotel.The hotel does little to engage with guests little or no effort is made during your stay. No bar facilities and when it does open and you ask for a drink you get it in plastic cups. The hotel needs to offer guests glasses for drinks, its basic! Feels like they are cutting costs.breakfast can be very busy and the buffet changed only once over the week. The last day was fine but some days it was hard to get a table or coffee.Room cleaning late each day, but good. Would be nice if it was done before lunch.A few simple touches and effort to improve service and experiences would greatly enhance this hotel.Also we asked for 2 rooms beside eachother as a family. The rooms were on different floors at opposite ends which was not ideal.

Fair
Traveller Type: Traveling as Couple
  : The reception staff. The minimalistic decor in the approach and the outside architecture
  : It is a soulless place. The rooms are bland and lack warmth. At 170 euros a night in off season, one would expect good standards, cheerful staff and a bottle of water for free at a minimum. We stayed for 3 nights, 4 days and had to call room service to come clean the room and make the bed. The room service manager was swift and apologised. The grouting around shower needs replacing. The restaurant staff really need to learn to smile and greet customers. We had to keep walking to them to ask for things.

Very Good
Traveller Type: Traveling as Couple
  : Excellent service by the staff, very friendly and quick in the restaurant. The facilities are great and the hotel is beautiful with very well maintained gardens
  : Nothing, in general is a very good hotel. Some furniture is a bit old, but in good condition

Good
Traveller Type:
  : Close to the town, the buffet breakfast was delicious and nice staff!
  : The bed is rock hard. We all found it uncomfortable (3 of us). The layout of the property is a maze (4 lifts we had to take to get our suitcases down to our rooms after we checked in and the same when checking out). I wouldnt recommend for those with disabilities or elderly to stay here.

Very Good
Traveller Type: Traveling as Couple
  : Location was excellent to visit Otranto, beautiful town with its harbor, beach and small shops and restaurants. Breakfasts and evening menus were excellent, cooked with care, love for traditional dishes. Special thank you to Carmen and Matteo for their friendliness. The cleaning ladies did a fantastic job. Our room was always spotless. Airco worked well. Hotel parking always available.Location was excellent to reach surrounding beaches and towns. Supermarkets in the neighborhood.Little gem in town the White House Restaurant!We recommend visiting Santa Maria di Leuca!
  : Our biggest complaint was the extremely tiny and outdated shower where you could hardly turn without bumping your elbows, certainly for a 4-star hotel that claims to be the biggest Spa wellness resort in the whole region!Our room was located at the very end of the resort and we had to walk many stairs in a labyrinth to get there.The staff at the reception was a little too formal at check in and check out. Ordering at the swimming pool was quite a task...bar was mostly unattended due to the fact that the only bartender had to deliver room service.