Il Ventre Di Napoli

Good
Traveller Type: Family with Young Children
  : Huge room and balcony Good location Great value for money
  : Checking in was a little awkward as there are two locations. Nobody was there when we first arrived so we had to wait and then eventually we were taken to the second location around the corner.

Wonderful
Traveller Type:

Good
Traveller Type:

Wonderful
Traveller Type: Traveling as Couple
  : Very pleasant stay, good location. The room was well-equipped.

Disappointing
Traveller Type: Solo Traveler
  : Beautiful old building and specious room with tall ceilings and nicely furnished. Despite being in a very busy and noisy part of Naples, the accommodation was very quiet. The bed was comfortable and the air conditioning worked well.
  : The hot water didnt work and the receptionist was very unhelpful and rude. Despite having informed them that I would arrive at the location at 18:20, I was still charged 20 euros for a late check-in which seems excessive considering I had explained I would be 20 minutes late.Upon arrival I was also asked to pay 3 euros for the local tax, but sadly the card decided not to work after having previously worked for the 20 euros. Tge 3 euros wasnt added to the 20 because apparently it had to be cash only.I was told by the receptionist that unless I went to a cash point to get cash for the 3 euros, I wouldnt be able to stay.This seemed absurd considering I had paid the room and the late surcharge. I asked to speak to the manager who apologised and said it would be fine to pay the 3 euros in the morning .I withdrew 20 euros to pay the outstanding 3, only to be told they had no change and I had to pay by card.My frustration was extremely high and I couldnt understand how on earth 3 euros was such a problem and had to make the whole experience unpleasant.When I pointed this out to the receptionist and I stated that sadly the customer service experience hadnt been a pleasant one, the receptionist made a rude statement and said that her experience had been unpleasant too.I have traveled all over Italy for 2 weeks and stayed in several places, one of which wasnt as aesthetically pleasing as the Ventre di Napoli, however the friendly and accommodating staff made all the difference.The place is lovely but the staff need to seriously do a course on customer service manners.I would not go back just to scourge unpleasant treatment.

Disappointing
Traveller Type: Traveling as Couple
  : The location and the view from the room was very beautiful. Near the metro station and to the historical centre. The room is spacious and good.
  : It was in general a bad service experience. Firstly we were waiting 1 hour for someone to come give us the keys. All the phone numbers they have written in booking.com or in their entrance nobody answers and one of the numbers is the phone number of an ex worker that she didn't know to help. When the receptionist came, he was so cold and rude, he slightly said "sorry" and he didn't speak English with us. He only told us what time we should check out and we couldn't find any worker in the reception, if we needed anything. We stayed 3 days and there was only one toilet paper and noone brought for us a new one. The WIFI never worked in our room. The general feeling was very bad, we felt so not welcomed. I would not recommend this place, if someone wants to stay more than one night.

Fair
Traveller Type: Family with Young Children
  : Great location, friendly staff, sizeable room.
  : The wifi signal was so weak it never showed up on any of our phones the whole time (we stayed 6 nights) - apparently it might have worked at reception. The breakfast was a croissant and coffee in a tiny cafe over the road. That was ok, but not really a breakfast.