Al Campanile H. Napoli Centro

Good
Traveller Type: Traveling as Couple
  : There was no breakfast provided. Couldnt see the wifi pw
  : Location felt unsafe

Poor
Traveller Type: Traveling as Couple
  : The cleaning lady
  : Are you looking for Naples lodging where youre right in the middle of sounds from barking dogs, horns beeping, people talking and laughing all day and night, building mates sounding like theyre playing with marbles all morning, victims of homelessness, dog poo on every piece of street that you step on, and an unidentifiable HUGE brown bug welcoming you into your room? Well this is the location for you. There is no soundproofing to keep noisy elements out of your supposedly restful temporary residence. The name says Bed & Breakfast but you will not receive breakfast. After getting dropped off in the middle of an environment that I wasnt 100% comfortable in, safety was an issue, breakfast would have made the impact less harsh. In the common area, there is a sign that clearly states that breakfast is served from 7am-10am. I contacted the management and they said there is no breakfast. Whats more is, there is no microwave, safe, or minibar and the refrigerator did not get cold enough to chill water. Oh, and if you decide to stay at this location, have a couple of dimes (euro) to access the elevator to carry you and your luggage up to your accommodation. I give this place a 2/10 because the housekeeper was polite and even though she did not speak English, she used the translator on her phone to communicate with us. In case youre wondering, we could not cancel and there was no refund. Therefore we were stuck like lab rats in a maze full of uncertainty day in and day out.

Good
Traveller Type: Business Traveler
  : It was bed and breakfast but without breakfast:))

Very Poor
Traveller Type: Traveling as Couple
  : The place isnt a hotel they wanted us to walk 15 minutes through the ghetto to check in with all our luggage possibly getting robbed. Then climb 15 flights of stairs because they dont have elevator's. We got the hell out of there and went to Rome. Booking.com is a joke and will eventually go defunct. No one refunded me but they probably need the money thats why they are running this scam. I wont be back to napoli or use booking.com ever again.
  : The place isnt a hotel they wanted us to walk 15 minutes through the ghetto to check in with all our luggage possibly getting robbed. Then climb 15 flights of stairs because they dont have elevator's. We got the hell out of there and went to Rome. Booking.com is a joke and will eventually go defunct. No one refunded me but they probably need the money thats why they are running this scam. I wont be back to napoli or use booking.com ever again.

Poor
Traveller Type: Family with Young Children
  : modern looking room, big windows and air con
  : check in is a 15 minute walk away and this was not clear when I initially booked, only on receiving the email the day before to check in). You MUST take all passports and cash with you for city tax, I did not as was just trying to work out what was going on as we couldn't find the entrance to the b&b (it's listed as al 31 Napoli on Google maps for future reference!) and had to walk back to where my mother was waiting (15 minutes) and then another round trip walk to sort everything out. Can't say the staff at the centralised reception desk were particularly empathetic at all but they clearly deal with the same complaints day in, day out. I have noticed the info provided on booking.com now does mention in the hotel title check in is elsewhere but do not underplay how much of an impact this will make on the start of your stay. In addition, a 200 hold is put on your card for damages to the room. When we finally got checked in and walked back we got to the room and was initially happy. However, there are no additional amenities with this room at all! No soap to wash your hands, no shampoo/shower gel, no cups. Towels are provided but not changed. When you use the shower the entire floor becomes wet and slippery and the tiling needs re-doing. None of this would be a problem if this was advertised as 'room only' but the hotel is advertised as b&b of which there is actually no breakfast option (despite it being on the information board in the communal sofa area - my booking does say meal plan not included which is fine, however just want to make it clear that if advertised as b&b an option should be easily accessible). Check out is at 10am (you just leave your keys in a basket by the door as you walk in) but if you want to leave your bags you'll need to walk back to the reception (15 minutes) with your luggage and pay a fee. The bed squeaks every time you move and the pillows are super flat.

Disappointing
Traveller Type: Traveling as Couple
  : Not clean. Dangerous neighbourhood. You need to go 1km on the other side to pick up the keys.

Poor
Traveller Type: Traveling as Couple
  : Room layout and lighting
  : Staff at the reception had bad attitude and were not helpful at all, very poor wifi connection, no change in towels after 4 nights (they were changed on our last night), location was not properly advertised, not suitable for people traveling with a lot of luggage or pushchairs, unsafe lift

Wonderful
Traveller Type: Traveling as Couple
  : If you are traveling from or arriving to port of Napoli, the location is fantastic, walking distance from both ports even with luggage. The shuttle service is also worth the value and would totally recommend it The view from the room was beautiful
  : The only inconvenience is that you have to check in other location and then go to the accommodation, which is a bit inconvenient if youre with luggage

Very Poor
Traveller Type: Traveling as Couple
  : The location
  : We were locked inside the room for 3 hours as the lock didnt work so missed a whole evening of our city stay. The answer from the hotel was that we just had to wait for somebody to sort. Even after the 3 hours it wasnt sorted so had to move

Fair
Traveller Type:
  : The location is okish and it is clean!
  : The attitude of the staff can be improved so the communication in general!When we tried to book the shuttle from airport there was no answer! There was a poor communication, on the WhatsApp number they gave. They were reading the messages but not answering and the phone number to call they were not picking it up or if eventually they were picking it up, they were closing it down immediately without saying anything! It was a lot of inflexibility and we could not even bring our luggages before the check in!It caused us a lot of stress!!! Not mentioning that we lost the entire day because the check in was from 3 PM by the time we reached out accommodation was already 5 PM because after 3 pm was a queue Regarding the 200 guarantee it is still blocked after 2 weeks!The attitude of the lady at the checkin was very rude and dismissive! I have never experienced such a rude and impolite attitude!!! She was speaking English very well and when she did not want to continue the conversation she switched in Italian saying she doesnt speak English!EXTREMELY VERY DISAPPOINTING!