Elounda Water Park Residence Hotel

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : FOOD

Disappointing
Traveller Type: Family with Young Children
  : Not much to be happy about. Villa was below standard of that advertised on booking. Pool was filthy and unusable. Moved on day 3 to a similarly poor Villa.

Good
Traveller Type: Solo Traveler
  : The reception staff were amazing and couldn't do enough for you.
  : The steps, hills and location.The entertainment was shocking, one night was 'board games'! We spent our evenings in the main town square, expensive but nice.BEWARE of the ATMs we lost 150 from a 'faulty' machine

Very Poor
Traveller Type:
  : nothing
  : poor service Rude manager and an old staff at receptionrooms were not ready because booking.com didnt provide all the details to them no helpand so on

Very Good
Traveller Type:

Disappointing
Traveller Type: Traveling as Couple
  : I guess I need to start here that we didnt stay here after all. We had a booking for standard double room but the room we got did not meet our expectations and it was way more different than in pictures. We get to our room, it was dark and tiny, we went back to reception and asked to change our room. We got better one but still not as expected. We asked our money back. In case of cancellation we would get only half of value back but receptionist together with her supervisor were interested to help us out and return full amount of money paid. Cannot say anything bad about ladies in reception. + View was amazing. + Bathroom looked nice and was recently renovated. It was only part I liked in our rooms.
  : We had reservation for dbl standard room. When we get there we got our room in the first floor, few steps down and it was dark with one window facing hallway to rooms that must be covered with curtains not to be disturbed by other visitors of the hotel. So our only source of light was door to balcony and it could be reached thorugh small hallway in the room that makes bedroom and main area in the room super dark. It also had weird smell. Now check pictures of the balcony for standard room in booking.com. Our balcony was something completely different. I get it - it can be different room in pictures but picture of balcony in booking.com and balcony we get was like day against the night. We went back to reception and ask another room of the same category. They had one more available - it was much better. More light, bigger balcony (still not as in thr pictures btw) but here we were surprised about bedroom. We didnt even have to lie down in the bed. It was so squeaky - not sure how you can sleep there at night if it makes squeaky noises on every turn or move you make. In addition, bed frame was broken. Sofa in living room was dirty and with stains. If we would have arrived in 2* hotel i wouldnt mind but this is 4* and I was not ready to paid money for our stay there. Luckily for us, staff promised to give us back full amount of money on the next day. So we left without staying and we had to find new place for out last two days of our honeymoon :( we have stayed in several places before and this was our first experience like this.

Very Good
Traveller Type: Traveling as Couple
  : The Villas where I stayed was very good.
  : The food was not great.