ABA Apartment 2

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type:
  : Nice modern looking apartment with excellent location, easy to reach all tourist attractions on foot or by metro. Really helpful staff.
  : Apartment had some defects. One of the sinks had a big leak that made a mess when used. The dishwasher was out of order. One of the showers did not have a showerhead, only a handheld sprayer.The floor was probably not that clean, walking on it with white socks turned them black real quick.

Poor
Traveller Type: Traveling as Couple
  : The beds
  : We did not stay in this appartment because we were last minute relocated. We heard that when we met the hostess on the steps of the appartment. We had to go elsewhere with our suitcases. The hostess did not know the reason for this relocation. She told us that we would be in the same appartment on another location. As we had no choice we went there. The appartment was much smaller with a tiny kitchen. The diswasher was half a size as normal, there was no microwave and the handle of the kitchendrawer came of. There was a bathroom less than booked and there were approx 30 square meters missing. According to the office center of ABA this location waz better. We do not agree. We chose the other appartment for its location. This street was small with heavy traffic and the garbage bins of the municipality were under our windows and balcony.In the bathroom there was mold, a loose cover on a hole, a broken shower hook, a shelf missing and the door could not be closed due to a loose door handle. We booked an appartment with 2 bathrooms.We ended up with only 1 bathroom with was dirty and could not be closed.We contacted Stefanos. He said the price ocf those appartment are the same. That we did not choose this small one was no reason for him to appologize or explain.He asked me for pictures which we senf twice and it is quiet ever since. He does not reply to our mails.

Pleasant
Traveller Type:
  : Bright, spacious apartment with two bedrooms, two baths, clean sheets and towels. Ten minute walk from Hadrian's Gate and into Acropolis area.
  : ABA gets a fail, not because of the accommodation, but for our inability to access the property. Our flight into Athens was cancelled and instead of arriving by 10pm we were rescheduled to arrive at the airport at 1am, the following morning. Upon learning of our new schedule, I emailed Stephanos 2/3 times with no response. The booking.com site messaging was also not responding. On arrival, we rang the buzzer as directed, with no response. Our taxi driver phoned the number indicated by Stephanos only to be hung up on. So at 3am we were left stranded outside on the street which is unconscionable. This cannot be the first time someone has arrived late, even before a pandemic and all its associated problems. We had prepaid four nights for a guaranteed arrival and were not admitted until 10.30am, thereby losing one night's payment. Our very reliable Athenian Taxi driver who had been constantly in touch helped us get a hotel nearby, requiring an additional night's expense. A friendly young woman, supposedly the host, met us at the door of the ABA apartment but informed us this had not been her responsibility to let us in originally. We never had so much as an apology from Stephanos. At the very least I expect a refund for the night we missed and I suggest he get a lock box for that property.