Hotel Pashmina Le Refuge

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Family atmosphere with top notch facilities.Open through the end of the season

Poor
Traveller Type: Family with Young Children
  : Im sorry but I never write a review but Im doing it. And its going to be a real nasty one ., Ill never remove it even if they offer me a discount.We stayed over 10 days at their 4 bedroom suite which cost us over euro41,000. For this amount of money, were expecting good service, good staff, good process at check in, good concerige service. Prior to check in we had arranged a number of bookings eg ski lessons, airport transfers with concerige via email which was all initiated by us. There was no proactivness from the hotel at all. After check in,theres no reminder to the guests to summarize our schedule or our bookings.. this is where the chaos starts. Bookings with the ski school was miscommunicated, overlaps of ski lessons as a result we are left being charged cancellation fees. Names of our kids at the ski school were made wrong, age were mixed up for our kids, horrible experience for my kids too as the instructors told them they werent booked in.The worst of it all is our bill. Towards the end of our trip, because we had two different families at this stay, we had asked them to separate our bills. The family that left earlier had clear their bill. They then tried to charge us again for what was owe - over 3,800 euro. They tried to charge us an extra night of the hotel which is over 3,000 euro (but our entire booking was already paid via booking.com). There was a random 250 euro dining bill put to our room which was not ours. The bill from the ski school was wrong, charged us extra (obviously!). The last 3 days of our stay, we had received a new invoice with a different amount .. I had them all printed.Ive never experienced this at any other 5 star hotel.Whats most disappointing and frustrating - with all the back and forth with reception on the bill which clearly there is error on their part, not one apology! Every time I called to try and explain, they just kept interrupting, justifying and would not listen to the guest.