Altapura

Wonderful
Traveller Type: Family with Young Children
  : old buffet was way better

Wonderful
Traveller Type: Family with Young Children
  : Interior design was very good. Staff was helpful. Breakfast was delicious. Spa section was enough. Room was very comfortable.

Good
Traveller Type:
  : spa, room, bathroom, breakfast, location for ski in/ski out, ski shop, hotel free shuttle service
  : master bed in duplex was uncomfortable, pillows on all beds were poor quality, very stingy on water bottle refill. hotel was far from restaurants and shops. (although shuttle service available until 11. however most evening we would be out much later than 11 so shuttle was not available. taxis are scarce and therefore walking back from the city Centre could take over 1hr)

Wonderful
Traveller Type:

Very Good
Traveller Type: Family with Young Children
  : Service by the staff and range of food options for breakfast were excellent. The courtesy minibus is a great benefit, and was most helpful for us, as my wife has mobility limitations. Our room was spacious and comfortable. This is a genuine ski-in/ski-out hotel, and is brilliantly located relative to lifts for all but beginners at the end of the day.
  : Cold plates! Why are the plates not heated when serving hot food? Hot food generally becomes unpalatable when it goes cold, resulting in dissatisfaction, and often waste. This is something which should not happen in a top quality hotel. Inadequate compartmented storage space in our room. Much more than enough hanging space, a fair amount of which should be given over to drawers or compartments for folded clothes. Overpriced food and drink in the bar. If you're going to charge 9 euros for a cappuccino, at least make it more than two thimblefuls! We would have spent more in the bar if the prices had been more reasonable.

Wonderful
Traveller Type:
  : Perfect location, nice and clean rooms, convenient ski room.
  : Sometimes plates on the breakfast were missing and sometimes they were not clean enough. Also sometimes drinks for the breakfast were too long to wait.

Wonderful
Traveller Type: Family with Young Children
  : The location is perfect, the spa is also perfect and the fact that there were no restrictions for the kids and the pool temperature was quite warm. The staff was friendly and helpful. They made it possible for us to have our rooms close to each other.
  : Every time I wanted to order food at lunch time after our ski day, it was really difficult to order food, get the order and then pay/sign the bill. It was taking me a total of 3 hours at least. I could see the staff was really busy (especially with the outside area) but I could say that if I didnt have the kids with me, I would have definitely not eaten lunch at the hotel.

Wonderful
Traveller Type: Family with Young Children

Fair
Traveller Type:
  : The location is great, just at the ski slope. The skiing area is wonderful. The view from our room was amazing. The internet was good, at least in our room. Helpful and friendly concierge. The rooms were ok with some things to be improved: There were kettle and tea bags but no tea cups or mugs (only very small espresso cups). There was an espresso machine with capsules but no milk for the coffee - milk available only from room service. The hair dryer was dying weak - bring your own.
  : The staff was friendly but unexperienced and untrained. Mixing orders, ignoring guests, total lack of supervision and organization. Limited English even at the reception. Food and restaurants were definitely disappointing. Very limited selection of vegetables and fruits. Long lines to cooking stations in the evening. Empty bowls at the buffet refilled only when asked for. Below average Italian restaurant. We weren't hungry but that's all - no joy from eating. That's not what you'd expect from a five star hotel in France. That's well below four star hotels in Italy or Austria that we stayed before. If you want to get a ski pass from the hotel, they charge you additional fee - ridiculous but maybe that's a custom in the area? We have no comparison to other hotels in the area - maybe this is just the usual service and food level? Beware of traffic on the way to and from Val Thorens - on Saturday it took us 8 hours to get from Grenoble airport to the hotel by car (140km). We were told that's normal in the peak season.