Résidence du Soleil

Very Good
Traveller Type: Traveling as Couple
  : clean
  : nothing

Poor
Traveller Type: Family with Young Children

Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Family with Young Children
  : My family and I had during our stay at your hotel in ]Lourdes, France. When we made the reservation at the reception, we were given a specific rate, but upon check-in, we were charged different fees that were not in line with what we were promised. This left us feeling misled and frustrated as we had budgeted for the initial amount quoted. Furthermore, the check-in process was quite inconvenient for us. We were informed that the room would be available by 11am, but to our surprise, we were only allowed to access it at 3 pm. This delay caused unnecessary disruption to our plans, and we were left waiting for several hours with no proper explanation provided. One of the main reasons we chose your hotel was the promise of self-catering facilities. Unfortunately, upon arrival, we were shocked to find that the room lacked even basic amenities like tea cups. Such oversight from your end made it difficult for us to enjoy our stay, as we were unable to prepare a simple cup of tea. The room itself was not up to the standard of cleanliness that we expect from a hotel. There was a persistent unpleasant odor in the room, which made our stay uncomfortable and unpleasant. Additionally, the behavior of the staff left much to be desired. They were not very friendly, and their lack of interest in assisting us was evident from the moment we checked in. They failed to provide any information about the nearby church and shopping facilities, which is crucial for tourists visiting Lourdes. Moreover, the distance between your hotel and the church was one of the deciding factors for us, as we were hoping for convenient access to the religious sites. However, your website claimed a distance 0.4meter, but in reality

Good
Traveller Type: Family with Young Children
  : Locations
  : Beds we're very low down very small narrow for adults, mattresses very bad, pillows very bad.aircon wasn't great

Very Good
Traveller Type: Traveling as Couple
  : Location it is 15mins quick walk and 20-25mins walk easy pace to the Lourdes Grotta. Staff very helpful. Room was good size. Kitchen facilities good.
  : The AC did not work at all due to mechanical problem. They said that it will soon be resolved and repaired but not during our stay. Contact hotel before your stay and make sure that the AC has been repaired. Wifi dead no reception at all.

Very Good
Traveller Type: Family with Young Children
  : Because it is apartment hotel
  : It iwas too far for me to get to the grotte

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Family with Young Children
  : Cleanliness could be better, needs a refresh the building.