FREE Parking - Self Checkin - WIFI - Panoramique Terrasse - DUPLEX SAINT JEAN - SUPERBORDEAUX

Poor
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:
  : Great location for transport links and walking into town. Relaxed check in and out. Comfortable flat, very relaxed atmosphere. Very clean and fresh bedding. great to have the parking and a balcony. Great cooking facilities. Wonderful shower, loads of hot water. Good information provided, maps restaurants etc.
  : Nothing much, only minor details and suggestions to make it even better. We were short on wine glasses for 4 of us but picked some up at supermarket. Could have done with a couple more hand towels. Shelves in the fridge would be goodSuggest maybe taking the small bed out of the bedroom to turn the double bed around to get in and out of better and add something to hang clothes up on (only drawers in the rooms). However I know this would reduce occupancy for families.Was unable to set up my Netflix account on the TV, maybe some instructions would help. . Some of the cushions on the balcony settee are stained..

Wonderful
Traveller Type:
  : Good location, Free parking! Big apartment with great view! Self check-in and check-out.

Poor
Traveller Type: Family with Young Children
  : Very stressful experience overall
  : Very poor (none at all) communication from the host. I had one question to ask (where to leave our luggage after checkout and before our train departed), I tried to ask 1 month and half before arrival, messaged him 4 times, called him, called the Booking customer service, who tried also to no avail (just wouldn't answer the phone). Eventually we received automatic checkin instructions 24h before arrival. I knew by that time that if any problem arose, I wouldn't be able to speak to anyone. Of course, no option or help was provided as to where to leave our luggage after checkout. This is the first time in 20 years' travel all over the world I do not manage to communicate with a property owner nor receive any tip when needed. Besides, the apartment is bit tired, I have photos of stained armchairs, the toilet seat was broken, there were not any wine glass (quite appalling for a Bordeaux property). If it had been cheaper I would understand, but all that and the fact my question went totally ignored (retrieving the key from the bar was an interesting experience too, not for everyone). Disappointing and I cannot think of why a serious company like Booking keeps a property so poorly managed in its roster.