Résidence Baie des Anges by Thalazur

Pleasant
Traveller Type: Family with Young Children
  : the hotel has parking
  : the floor was really dirty and a little broken, the pools are closing at 19.30, the second bed was positioned in the hallway near the entrance door which was really creepy. We were told from the beginning that we need to throw out the trash when we leave (it was the first time we heard that at a check in). We wanted to upgrade the room but there were no rooms available. If they fix the cleaning it is ok.

Good
Traveller Type: Traveling as Couple
  : The spa was nice, and the room was large and had everything we needed. The shuttle bus lets you go to the centre of Antibes & to the train station. We found they were very accommodating with check-ins and check-outs, and there was a lot to do onsite, for example sports that we didn't expect. The swimming pool is very pleasant and we attended it a lot. The sauna was also very pleasant, and the spa had good opening times (open until relatively late at night - 7.45pm) that meant you could spend a lot of time there at the end of the day. Not too far (25 mins walk) from a pleasant pebbled beach and from the local train stop (Biot).
  : Sadly a few things needed improvement. Most importantly for us, the wifi was extremely poor. It was hard to maintain a connection, and when you were connected the speed was awful, taking a long time to load a webpage and it would be impossible to watch a video. Next the location isn't perfect, Biot (the area) doesn't have much in it except the beach and a few shops, and so if you want to go somewhere you should take the shuttle bus into Antibes. You will need to book these in advance, but there were usually spaces. A few smaller downsides, the steam room smelled strongly of damp so we never used it, instead sticking to the sauna. They do not clean your rooms during your stay, but they provide you with anything you might need for that, for example we were able to collect new sheets, and were provided with all the needed washing stuff for dishes. Another thing to note is that they ask for a 200 eur deposit at the beginning of your stay. This wasn't a problem for us, but we didn't expect this when booking.

Poor
Traveller Type: Family with Young Children
  : After we finally manager to get a new room we had a nice big balcony with a nice view.
  : Room was in a bad state. The terrace to the garden was tiny and surrounded by a big hedge that had trash lying around. Mattresses were old. Cleaning was not included and they charged 30 EUR, but when asked to clean the room you had to asked 3 days in a row until they turned up.Basic amenities were missing. We were told that the kitchen should have a kettle but it didnt. When we requested one, we were told they dont have any. We then saw an open cupboard next to the lifts that was full of kettles. When we mentioned that to the hotel manager we finally got a kettle. Broken phone was never fixed. So no room service.Restaurant staff was very incompetent and unfriendly.Breakfast was not included. Costs 21EUR per person but after 9am the buffet was very empty. SoUnless you want to get up before 8am on your holidays dont go there.The spa is not kids friendly and does not offer much but a table tennis that closes at 8pm.Spa is above 12 only. Staff is very incompetent and rude. When there are any problems is best not to reach out to the staff. Its better to have a problem than a problem and being insulted.

Very Poor
Traveller Type: Family with Young Children
  : The location and the view The staff was friendly and helpful but needs training Great potential
  : Cleaning needs serious improvement Not worth 4 stars at all Huge lack of maintenance throughout the whole property, both in the commons areas and the rooms. The whole place needs renovations

Good
Traveller Type: Family with Young Children
  : I like that the hotel is situated near Aquasplash, Antibes land and Marineland. The location is also very quiet and not busy/touristy. Basically, if you want to relax has have a wellness spa weekend... then this is your place. Unlike what other reviews says, There is unlimited towel supply. There was a misunderstanding about this in the beginning as we are staying in an apartment. Since we dont have a car, the free shuttle was really helpful at times. The food in the restaurant is overpriced but yes what can you expect in Cote d'Azur. Dont count pennies here. We prepared our own breakfast everyday since we had a little kitchen in apartment. There is really nice pizzaria near this hotel. Be there early as it can get busy. Overall it was a good stay. They lady that drove us to the train station was very polite, sweet and kind. She smiles when she talks like how a hospitality employee should. The two male drivers wearing suit were also nice. They bother to ask us how was our day or where are we going. I cannot say the same to everyone some people there in the front desk does not have positive vibe. Borderline unfriendly I must say.
  : If you dont have a car you have to walk alot. This is 25 mins walk from hotel to train station of Biot. 45 mins walk to Center of Antibes. To super market is like 15-20 mins walk. My child is almost 8 years old and she cannot use the indoor pool because it is summer time busy time. But when I book it, it did not say anything about this. They said time schedule when children can have access to it but it didnt say no access at all like what happend. Swimming pool is closed at 7 pm. No night swimming unlike the pool of the apartment next to us which guests can swim at night. The frying pan is too big for the induction plate. No water cooker so we have to boil our water in the pan. The water in all outdoor pool is salt water. Maybe nice if one pool has normal water. A little boring we only spend 1 whole day out of 7 day stay and I was really bored and wished we could have just went somewhere else.

Poor
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : Nice location, and some staff were pleasant .
  : On booking.com says the room had 2 beds, but it did not. My query was disregarded at reception with no offer to amend the issue.There is no kettle in the room.Rubbish was left by other residents and housekeeping outside my room . The room was not clean and had a large crack in the toilet, which had been poorly repaired. Housekeeping did not speak polite when I requested room to be cleaned and was still not cleaned under bed or balcony or the shutter on kitchenette, all thick dust . I cleaned the room myself before during and after my stay also. Shower broken by sauna only 1 shower entire stay. There is no good explanation of the use of robes.

Pleasant
Traveller Type: Traveling as Couple
  : Good shower.
  : Stairwell to room looked it had not been vacuumed all week. Sink plug was stuck when we first went in room and water couldnt drain. So couldnt use sink in bathroom. No one around to fix. No other rooms if same type avail to swap into. Was told we would have to take away our own bin bags and would have to purchase loo roll at supermarket if we used more than 1!

Wonderful
Traveller Type: Family with Young Children