Escale Oceania Aix-en-Provence

Good
Traveller Type: review category business travellers
  : Breakfast is good!

Poor
Traveller Type: young couple
  : The terrace next to the pool was pleasant The pizzeria round the corner was a life saver when we couldn’t get food at the hotel. Their service was friendly and food great.
  : The service. Misled about food. Told restaurant would be open when we booked then told a few days before we arrived it wouldn’t be. Promised a platter of meat and cheese if we wished but when we asked at 8pm we were told we were too late! Management failed to show their face when we complained. Young chap on reception the morning we left handled our complaint well.

Very Good
Traveller Type: young couple
  : Very good service from Patrick at the restaurant / bar. He is the heart and soul , so man thanks .

Very Good
Traveller Type: family with young children
  : Good room, twin share
  : A kettle to make tea would be nice

Very Good
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : Room was small and not particularly that clean, a lot of dust on the curtains and below the bed. No tea or coffee facilities in the room which in this day and age is not really up to the norm. One bottle of water only on the first night.
  : As above but the staff were very friendly and helpful both on reception and in the restaurant.

Pleasant
Traveller Type: young couple
  : The hotel has a really nice pool area which was never full of people. The breakfast at the hotel was really good. You get free parking with your stay too. The rooms are clean, though small. Easy location to use as a base for exploring if you have a vehicle. It is also air conditioned.
  : They don't provide any towels for the pool area which would've been great. It's right next to the highway so you do hear the road a lot while in your room and at the pool. The main disappointment was that on the hotel website the menu for the restaurant in the hotel is fairly extensive with plenty of options. However, when we actually went to the restaurant for dinner they handed us a different menu which only had a few items on it. We showed them the online one and asked about those options and the staff just said no with no reason given. We weren't the only ones disappointed with this as we met someone else in the reception trying to figure out what restaurants were open and within walking distance after seeing the limited menu at the hotel restaurant.

Very Good
Traveller Type: young couple
  : Location easy. Near two bus stops. Very friendly service. Price right. Pool great.
  : Could be more practical with hooks in room for drying. Tiles by pool too hot.

Very Good
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : The only good thing about this place was the secure gate parking for our car.
  : The location was terrible right next the highway.Absolutely dirty full of dust mould ect and the stuff rude and trying to charge a pool towel in case you wanted to change to a second one.You should only use one towel throughout your whole stay.