Hostal Huespedes Toledo

Very Good
Traveller Type: Solo Traveler
  : Very nice location, Theresa and her husband are very friendly and welcoming. Very charming property.

Wonderful
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Traveling as Couple
  : good location, very friendly staff
  : very small room, very hard pillow (stopped me from sleeping well).

Pleasant
Traveller Type: Solo Traveler
  : Everything in Madrid very close by walk. Close to metro station, good location. There is refrigerator and microwave available for guests. Cleaning service every day, kind owner.
  : No wardrobes for guests! Small room, small double bed. Very noisy street all night, it is not possible to sleep with opened window.

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : Smell of sewage at upstairs entrance

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Tere was amazing, made you feel right at home.

Very Poor
Traveller Type: Traveling as Couple
  : absolutely nothing
  : I have stayed in some pretty bad hotels in life, but none compare to the overall experience in this hotel. I had never experience such a horrendous level of racism. My partner (white man) went to the hostal a couple of minutes before me (I went to the supermarket across the road), he did the check-in (that was in my name) and told them I was on my way. When I arrived, I rang the the intercom, no one opened for me, random person that was leaving let me in.This hostal does not have any signs in the building, so I ended up at the door of a different business, where someone pointed out where I should go.At the hostal door, I rang the doorbell politely for about 5 min and no one opened the door (but I could hear there were people inside). I sat at the stairs and texted my partner who was inside the room, he confirmed I was in the right floor and he was getting dressed to come outside. So, I persisted in knocking on the door and I could hear the voices and steps inside, near the door. After a long time knocking, a man and a woman opened the door and shouted at me: "we do not have space for you" (it is important to highlight that they shouted at me before I could say anything). To what they followed shouting at me: "why are you knocking on the door?" "go away". At that point, my partner came and saw how badly they were treating me and told them "she is my partner". Immediately, both of them started apologising and the man said "I saw you on the camera, but I didn't know you were his partner". I realised that, despite having been informed that I was on my way and seeing me on the camera, the hostal owners refused to open the door because they didn't think it could be me and were deliberately refusing to open the door. They made a conscious decision to NOT open based on what they saw through the camera (aka my face and skin colour) and the mistreatment I received was because of how I look.

Wonderful
Traveller Type: Business Traveler
  : The lady who runs it was very friendly and helpful. The room was fairly basic but very clean and comfortable. The room was cleaned every day with clean towels etc. The location was great. Everything worked including the air conditioning.
  : The one thing that would have improved the room was a bedside lamp.