Letmalaga Barceló

Pleasant
Traveller Type: group
  : The staff were very friendly and reachable. Good location, not far from the center.
  : Apartment not quite clean and situated on the ground floor, so noise and privacy could be a problem. Parking is a problem, but this is everywhere in Malaga.

Pleasant
Traveller Type: family with young children
  : Nice and clear apartment. Close to the Centre.
  : Booking has bad Information about the terrace. Only apartmants on the ground floor have a terrace. Other have shared terrace on the roof. This was a big disappointment because we chose this apartment because of own terrace by the apartment.The biggest problem is the cash deposit fot the apartment. I paid deposit 150 eur. After leaving the apartment, the money should be refunded within 7 days. To date I haven't money back (16 days). I wrote 2 emails and no one answered me.The apartman is next to a very busy Road. The makes the apartment noise and sleeps poorly at night.

Okay
Traveller Type: young couple
  : Wifi was good. Plenty of scalding hot water. The place was fairly clean. Was within 15 to 30 minute walk of most Málaga tourist sites or tour pick up points.
  : Very inaccurate listing to the point of being fraudulent. Listing has a photo of a rooftop terrace. Access to the rooftop terrace was denied even though the Standard Apartment we booked listed both a patio and Terrace. Almost all of the following issues are due to the poor management of the property. I will NEVER stay at a Letmalaga property again!!!We didn't receive the spatula for cooking and clothes drying rack we requested until day 2 at 1136 PM, and only because of our multiple communications. We never received the second set of keys we requested when we arrived at the office. The paperwork we received from the web says "The keys are at the onsite reception ". They are not. The key pick up point is about a 15 minute walk from the apartment. They refused to provide transportation from the key pick up point to the apartment. We booked the taxi via Letmalagas offer from the airport. Communication was lacking as the taxi driver asked for payment even though I booked through the management company that has my credit card on file. I had to confirm that the management company didn't charge my card for the taxi before paying the driver. The booking noticed I received should state that I have to pay the driver. The listing states the apartment is "Soundproof". We could hear the upstairs neighbor clomping around, toilet flush, people entering and exiting the building and talking loudly in the entry hall and stairway... Don't put soundproof in your listing for this unit, it is not a quiet unit.Now the apartment issues, most of which could be resolved with a bit of maintenance and attention to details:Evidence of water/flood on the wood door trims. Unit smells musty. Sliding door from bedroom to patio doesn't lock. Shower head and wall mount are not compatible; due to the angle miss match, a lot of water sprays outside the shower enclosure. Maybe this is why the door trim shows water damage near the bottom?

Fair
Traveller Type: family with young children
  : The appartment is located quite close to the city centre, so it really only takes 15 Min. (when walking slowly) to get there. It does have a nice terrace even though there is no view, just a white wall to look at. But you can sit outside in the sun, once you have one of the upper apparments. The apparmnet itself is stylishly decorated, and seems tidy and clean.
  : As our stay was during the Holy Week, things were particularly complicated. They could not meet at the Appartment. So we had to go to the office (15-20 min. Walk) to pick up the keys and check in; and then go to the appartment (another 15 Min. walk), all while carrying my suitcase. We basically walked all thourgh the centre of Malaga from the Parque de Malaga all the way to the appartment. Quite inconvienient. It would have been way easier for us to go directly from the airport to the apparment by taxi, even during Holy Week, as Taxis are just not allowed into the city center but can still take you directly to the appartment. I wouldn't have had to carry my suitcase, but they refused- I really dislike carrying my suitcase, plus it eats away at your time on your first day. As we got there, repairs were still being done in the apartment even though we arrived at 4:30 pm. The appartment itself was smaller than I imagined. There is no door between the "bedroom" and the living room, so it is basically a one bedroom appartment. Which may not be a problem for couples, however for family members it is not ideal. The bed itself was made up quite nicely, however as we were trying to sleep we saw that the douve was covered in two bedspreads put together to form a bedsheet, which ofcourse came undone as soon as we got into bed. They did give us a bedsheet 2 days later but we had to change it ourselves.The appartment furthermore is located directly at a major one way road. Making this appartment incredibly noisy. So without my ear plugs there was no sleeping. The Kitchen is quite sparsly equipped, there are no tea mugs, just tiny coffee cups. We were searching for things like a bread knifes, a vegetable peeler or cutting boards, all in vain.

Fair
Traveller Type: solo traveller
  : Easy walking distance into main part of city
  : Had a late check-in due to flight time GOT CHARGED €30!!!!! Extra!! Would not have booked this apartment had i know!! late flight all summer in to Malaga is my only choice, so would not consider using this company again. Made the booking very expensive for what it was.ALSO... Photos made terrace look approachable from bedroom patio door! NO!!! It was a roof terrace so out of the apartment and up!! Another floor of stairs! Not where i wanted to have my morning coffee! :((((

Very Good
Traveller Type: young couple
  : We had a problem with the booking due to Booking.com mobile site and this was sorted out without question. The hosts were helpful offering information of places to visit. We had a late flight home and we were able to leave our bags at the office. Would certainly book with letmalaga again