Olala Santiago Apartment

Good
Traveller Type: Family with Young Children

Fair
Traveller Type: Family with Young Children
  : Quality corresponds to the price and location. Everything what is needed for family trip is available in a flat. The flat was clean.
  : The bathroom has a very strong smell of mold. The main room is suposed to be non-smoking, but appearantly tenants before smoked in a room (smell and some cigarette holes on furniture). The surrounding district doesn't seem to be very safe (especially at night), but the location is very comfortable to reach by metro.

Very Poor
Traveller Type: Traveling as Couple
  : Be careful, do not book this room the day before your arrival!!! Apartment owners are prone to fraud!!! We booked a room for 2 nights the day before our flight. We were charged for our accommodation. Then owners asked to undergo a complex procedure of self-chak-in. This is not a problem if you go through it at home in advance. But at the airport with children it was very inconvenient. We didn't make it before departure. We finished upon arrival, late in the evening, at Barcelona airport. At the last step we were required to make an additional deposit of 300 euros. But while it was being written off, there was a glitch in the system and our card was blocked. The other card did not have the required amount. At night, our bank's support system did not work, and it was impossible to unblock the card. We asked the apartment owners to find a solution. Take a deposit in cash. Submit it the next morning when we can unblock the card. The owners refused everything and wished us good night at the airport. We tried to do something until 2 am. As a result, we stayed with two small children overnight at the station with 100% payment for the room. They refused to return our money. Given that the technical failure in the owners payment system (on his website) was entirely his fault, we cannot and should not be responsible for the technical support of his payment system. And in general, such inhumane treatment of clients is rare. I wish these people the same attitude towards them and their children.

Very Good
Traveller Type: Traveling as Couple