Renaissance Hamburg Hotel

Very Good
Traveller Type: group

Very Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: review category business travellers
  : Good location. Good varied breakfast buffet.
  : Several things to note:- I got room 137 which turned out to be a room communicating with the next one. The in-between door was locked, which was good, but the sound isolation was very bad between the rooms. I could hear their tv, and conversations. I called the reception to ask if they can request the other guests to be quieter. No action was taken. - the parking could only be accessed by the hotel valet. This meant that every time i needed the car, I had to wait for the valet to be available to fetch it for me. This always took 15-20min. Once I even waited 35min and missed a meeting because of it. - the valet service + parking costs 35€ each time. This was nowhere indicated and I got the surprise on the bill at the end - one morning I got temporarily denied access to my room because the cleaner started to clean while I was at breakfast. I was told it will take 2min. After I waited 10min in the hallway I got impatient and asked that they leave the room. They refused because they would be done in 1min. I waited another 5min and had to insist that they leave the room so that I could get ready for my appointments. - on 2 occasions the staff on my floor didn’t seem to trust I was a guest at the hotel (because I dress casual?) and they insisted they see me open my room with my key card to make sure I am a hotel guest. This felt very discriminating, disrespectful and unnecessary. - on my last morning, what sounded like construction on the floor above my room started at 7:35am until 8:30am. I had planned to sleep until 8:45 to ensure I was fit for the long drive I had to do that day. Due to lack of sleep, I had to take more breaks while driving and caused yet more agenda issues.

Very Good
Traveller Type: family with young children