Novum Hotel Hamburg Stadtzentrum

Very Poor
Traveller Type: Business Traveler
  : The room was smaller than advertised. It did not have a lamp at the beds, and the only light of the whole room was not bright enough. The staff was unpleasant.

Very Poor
Traveller Type:
  : The breakfast was included
  : Mold in the bathroom. Reception staff was incredibly unfriendly. Sofa bed was horrible. Overall the room was in a bad shape

Poor
Traveller Type: Business Traveler
  : The walking distance to sightseeing in Hamburg.
  : Had to pay a lot extra than what the rooms price was annonced. My colleague was moved from his room while we were sightseeing. All his stuff was put into my room. Never experienced anything like this ever before.

Very Good
Traveller Type: Business Traveler
  : Had very friendly staff who were accommodating and offering me help. I had the first room which was on first floor and I asked to be moved to a higher floor because I suffer from insects bites which I did in the first 2 nights
  : The location and lack of security Front door was opened without checking who was ringing. The place they are based is a it off because constantly police were coming or around

Very Poor
Traveller Type: Traveling as Couple
  : Near to public transportation
  : The staff were very unprofessional and unhelpful. When I called ahead to ask about best place for parking, he told me to look on Google.

Very Poor
Traveller Type: Family with Young Children
  : This place is terrible! Not safe at night We booked and we arrived they told me that there is no room left and theyre charged me anyway.do yourself a favor and dont go there

Very Good
Traveller Type: Solo Traveler

Good
Traveller Type: Solo Traveler
  : The location is quite close to the main train station and the city centre.
  : The street leading to the hotel is just awful. Very, very dirty and loud. At times, I didn't feel safe. Drunk people in the area, there are some X cinemas and gamble places. It felt quite nasty.In order to go in the hotel, you must ring a bell and sometimes they take their time to allow you in. First night when I arrived, I paid for my reservation and they couldn't provide me with an invoice in English, which seems kind of like really basic for an international travel, but anyway...The bathroom is quite narrow, although pristine. The bed wasn't really comfortable and the pillows were nothing but painful to use. I had to fold them in order to get some consistent base for my head.The breakfast was alright, but last day was on a weekend, which was up to 11am, I decided to go down a bit later and when I got there, there was almost nothing left. I think I had a toast and an apple.Another very annoying thing is that every time i leave the hotel, I must leave the key. They don't have cards for the rooms, so when coming back, you have to go through reception in order to retrieve your key. One night there was a huge group checking in and the receptionist didn't even look at me, so when he was about to proceed to give individual keys to all of them, I had to get his attention to get my key.

Poor
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : This hotel is very basic. But in the category 'basic' it is OK. The neighourhood is not the best one. But so very close to the railroadstation that for us, traveling by train, it was a great location. You do get your value for money when you know this hotel is basic and nothing more than that.
  : We did not like the neighbourhood.