Pansion Bubamara Mostar

Very Poor
Traveller Type:
  : -
  : Unfortunately, the room we were given was completely different from what was advertised in our booking. One of the main reasons we chose your accommodation was because of its authentic decor and the appealing images shown in the listing. If we had wanted a room like the one we were given, we could have booked a much cheaper option elsewhere. Upon our arrival, there was no one to greet us, and we were eventually directed to a different building and given a completely different room. This room did not match the description or images from the booking. Additionally, the bathroom was in a dangerous condition. The shower door appeared to be broken, and there were small glass shards on the floor, which caused injury when we stepped on them. The check-out process was also problematic. You did not appear to hand over the keys in person, and we had to leave the keys at the local Barber Shop upon departure. This eliminated any opportunity for personal communication regarding these issues. I find it unacceptable that we did not receive the room we paid for. When we brought this to your attention, you informed us that the room we booked was not available. It is concerning that this was not communicated to us beforehand, before the arrival and we were not asked if the alternative room would be acceptable. Furthermore, we did not receive an invoice for our payment. I sent you a message after our stay, and you said we did not show up, and you did not host us. It would have been impossible to communicate with someone else, since we contacted you on viber, via the number which was given on booking. May I ask, if we did not show up, why didn't you call us? Do not recommend this host, or this place. Very disappointed.

Very Poor
Traveller Type: Family with Young Children
  : Location
  : Terrible experience. They dont speak English, hard do communicate with them. Also nobody was there during our check in, we had to look for him around, very absurd. The owner is very rude and not friendly at all. He yelled at me and tried to fight with me. If you read some of the owners response to customers feedback through the reviews you will see what Im saying. I wish I read them before. There was not enough hot water. Water was hot only for a couple minutes then it was cold. Also their sheets were not clean for the sofa bed. There was a waitress girl tried to charge me more than my reservation price. She was very mean. Watch out for them. Im not sure how booking.com can advertising this property but not worth your single penny. They have more than one business thats why I dont enough pay attention to the hotel and they dont care their hotel customers satisfaction. So just let you know before decide.

Wonderful
Traveller Type:
  : Old city centre location, free parking for 2 cars, nice rooms.