Hotel Kern Buam

Very Good
Traveller Type:

Pleasant
Traveller Type: Business Traveler
  : It's very close to the highway, and location is good if you are with car. There is a free parking and it's near to the city.
  : There is NO AC in the room. It get's really hot in the summer. If you open a window then there are a lot of sounds coming from the highway which is very close. AC needs to be added and the hotel will be s great pick.

Pleasant
Traveller Type: Family with Young Children
  : Breakfast was good, room was clean.
  : There was no aircondition, was very hot and the smell in the room was bad, like cigarettes.

Fair
Traveller Type: Family with Young Children
  : Private parking
  : No airconditioning. Undefined smell coming from the bathroom.

Good
Traveller Type: Family with Young Children
  : The hotel is located close to the highway which is both a plus but due to the noise a minus. Beds are comfortable and clean, however, the lounge area is quite poor. The staff is friendly and helpful and the breakfast is tasty and rich in products.
  : The hotel is pet friendly, however, the park in which the dog can run is located quite far.

Good
Traveller Type: Solo Traveler
  : Very clean and close to highway

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Traveling as Couple
  : Nothing!
  : Worst hotel experience ever! I received a call from a reception staff member the day before our arrival stating that, since we were arriving between 13:00 and 14:00 and the reception was going to be closed at that time, she would have shortly sent me a code to open the lock box outside the hotel entrance where we would have found a key to access the hotel and our room. The SMS with the code was never received by me. The day of our arrival I sent a message to the lady who had contacted me inquiring about the code. It was 11:00 am. There was no reply. We got to the hotel around 13:00 only to find a locked door. According to the hotel description on the website the reception should have been open and operational. Luckily there was a young hotel employee who kindly let us in and offered to store our luggage in a locked utility room. She also attempted to call the lady who had contacted me but received no answer. We had to leave the hotel and wander around town for several hours as the reception would have reopened at 18:00. When we got back to the hotel we expressed our frustration with the lady at the reception desk, not the same person who had called me. She was understanding and apologetic, she even called the other employee who sent her a screenshot of a message with the code she must have sent to another guest, certainly not to me, She made it clear she did not want to be disturbed on her day off and did not extend any apology for her mistake. We were offered a free drink and were advised to speak with the owner of the hotel the morning after to resolve the issue. We did do that and as a result were not charged for the room due to the terrible service we had received. However, the owner marked us as a no show, which was not true. Very frustrating experience, outdated hotel, poor breakfast, undesirable location, and truly remarkable lack of customer assistance.

Good
Traveller Type: Family with Young Children
  : Good parking place, good location, very clean and superb staff.
  : There was no Air conditioning in the room. They had put only a fan in the room which created a lot of noise but due to high temperature during the night we had to tolerate the sound but use the fan. There was no liquid soap in the toilet. I went to reception and asked for soap but he explained I should use the shampoo dispenser beside the shower for washing hands! Did not like the idea. The breakfast was not so generous but good.