La Maison D'Art Spagna - Maison d'Art Collection

Fair
Traveller Type: group

Good
Traveller Type: young couple
  : The location, bed was very comfortable and the room was very clean. They also accommodated our wish when we asked for a balcony.
  : The extractor noise of the bathroom was very loud, door not sound proof thus during the night you could hear everything that was happening outside our room. The bathroom had an unpleasant smell at times of drainage. Hot water took very long to come. We had to do our check in at another hotel and we were advised very late to do so.

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: review category business travellers

Very Good
Traveller Type: with friends

Pleasant
Traveller Type: young couple
  : Nice location and view from the room. The room is comfortable and warm.
  : The staff was disorganized and irresponsible in the situation with the items we forgot at the hotel. They found and then lost again headphones we forgot at the hotel. After check out, we forgot the nightie and the headphones in the room. We messaged the hotel the next day, they found our belongings and sent us a photo with our items. Two weeks later, as discussed, we came to pick up the items (we live 2 hours by bus away). Firstly, they said that the headphones were wrapped inside a nightie in a transparent plastic bag. The bag was wrapped tight, so no item could have dropped out. However, back at home, we realized that the headphones were not in the bag. So, the cleaner either lied to us or simply let us down. They also sent us the wrong address for pick-up, and even though we notified them about our arrival in advance, they were not ready and the whole process of collecting the items took around 30 minutes.

Fair
Traveller Type: family with young children
  : This is our second time at this hotel but the first time with my family. We chose it again because it is very central. The breakfast has improved, there is a selection of items from salami, cheeses, fruits, savouries and sweets.
  : Since we were travelling with our daughters, we had two rooms booked. We paid the same money for both but one of the rooms was much inferior to the other. The space to hang the clothes was very limited. The WiFi was not functioning well to connect to the TV. I advised the receptionist and she offered to send the maintenance people but never came. All 5 nights without a TV. On our arrival at the hotel which was late at night, the reception was closed so we called at the hotel and from the other end, we were advised to go to another hotel to do the check-in, since our hotel's reception closes at 18:00. The receptionist on duty told us that he advised us by an email about the check-in. We never received this email. So at 22:00 had to look for the other hotel, which was very inconvenience!!

Good
Traveller Type: solo traveller
  : Location
  : Small room no balcony