Austens Luxury Apartments

Very Good
Traveller Type:
  : Location
  : Accessibility and parking by bins

Good
Traveller Type: Family with Young Children
  : Location was good.
  : Hall Entrance carpet not clean, no toilet brush, no plug for hand sink in bathroom meant when cleaning teeth having to run water. Apartment showing general signs of tiredness.

Disappointing
Traveller Type: Family with Young Children
  : Space
  : Space

Poor
Traveller Type: Family with Young Children
  : Location
  : Dirty, dusty, worn out.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Clean, comfy and spacious apartments
  : Surrounding area is a bit rough!

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Jo the manager was extremely helpful at Austens Apartments after I had had an awful experience with another property where the owner was uncontactable and no access, and spent 2 hours on phone to Booking.com to find an alternative.
  : Only slight issue was there was no hairdryer, and I could not find a single shope that sold one, so i looked like Crystal Tips for the holiday.

Very Poor
Traveller Type: Traveling as Couple
  : N/a
  : Austen apartment has frauded me of estimated 650. I made a booking with 2 apartments. 1 had parking (apartment 10), and 1 did not (apartment 9). I wanted to change apartment 9 for apartment 8, which had parking. Upon trying to change this on through booking.com, I was not given an option to do so despite apartment 8 being available. I was unable to contact the property with the number listed on the listing as it does not ring even to this day. I was only offered to cancel apartment 9 only with a status saying cancel without fee, which I had done and booked apartment 8. Now I am being told that if there is a cancellation, I get no refund. I was not offered the apartment even though it was fully paid for, and, in turn, after trying to depute this over the last few weeks, I get no response back from the property.Booking.com also fails to understand the floor in this advertisement, and no one wants to accept responsibility. I am am advised this is the property policy, and if I wanted to change a room, I should have called the apartment. However, the number is incorrect! This is an absolute fraud in taking my money for something I had not used!.

Wonderful
Traveller Type: Family with Young Children
  : The lounge and kitchen were lovely.The shower was fantastic.Unfortunately there was a lot of traffic noise.
  : The noise of the traffic.No extractor fan in the bathroom