Gull's Haven Cottage

Pleasant
Traveller Type: Family with Young Children
  : We liked the location in Staites. We were able to go to all the other villages on the coast within a 1/2 hour. In the village of Staites, we liked the food, drink, and Dotty's Cafe fire morning Scones.
  : We had a difficult time getting the code for the lock box. One of the villagers, from the pub, helped us with that. After we got in, I was sent the property damage disclaimer document. Reverse that!Also, there is a reason they call it Gull's Haven. There are tons of pigeons and ses gull and in turn bird "poop." When we were sitting outside, one of the birds pooped on my friends new blouse.They need to get a scary fake plastic owl.There were no instructions for the heaters. We had to turn on the hot water right away.If you are handicapped or have walking issues, Straites is not the village for you.

Good
Traveller Type: Traveling as Couple
  : Great location centre of Staithes, great views overlooking beck. Property was cosy with good facilities. Comfy bed & good bathrooms. Came with parking space across road which was a bonus even though booking said no parking. Close to shops & next door to cafe selling ice-cream & pizza. Host's App was good with loads of info.
  : A few issues spoilt the overall experience which is a shame. Sofas need replacing and windows needed a clean (not just the unavoidable seagull poo). Piles of stuff behind the sofa, no table outside, awkwardly high dining table - had to sit on cushions, missing bedside lamp. The non-refundable 10 fee for the deposit was not mentioned when booking. The number of messages from Host & Stay were a bit overwhelming.

Wonderful
Traveller Type: Family with Young Children
  : Spacious and well equipped cottage in great location
  : Nothing

Good
Traveller Type: Family with Young Children
  : Were currently returned from staying in Gulls Haven in Staithes, this is our 4th time of staying in the village. We often come for day trips so we know the area and people quite well and thought wed give some feedback on our stay. The location, size of the cottage and comfort of sleep (mattress and pillows) were all been excellent. It is a superb cottage and we really enjoyed having morning and evening drinks on the balcony area over looking the river. It even comes with its own parking space and although it is a bit tight, it is a real nice to have!
  : Bring some earplugs and a sleep mask if you need quiet and dark to sleep. The cottages are great in Staithes, but the gulls do wake up early and the blinds / curtains don't really stop the morning light coming through. Inside, the noise does bounce around the cottage and if you're after an early night and someone else is up, you can hear every word being said. We could not get the BT TV or the Nespresso coffee machine to work. We dont watch much TV when we come here, not or we massive coffee lovers but when you have something and it doesnt work it is a tad disappointing. We reported this to Host and Stay and a maintenance man visited but there was little they could do and we had zero response back from Host and Stay. Was really surprised to not see any oven gloves in the kitchen. Weve never had to bring them before as theyre usually provided. Host and Stay were supposed to have some dropped off, but didn't. The sofa is getting old and tired and is quite dirty. There are a couple of throws but theyre not very big, was in serious need of a deep clean or replacing. The cottage in general, wasnt very clean. On first look it appeared clean, but when you clean surfaces, hoover and mop floors we were surprised at the amount of dirt that came up. This was probably the single biggest let down for us. Host and Stay did offer an additional clean, but we declined the offer as we'd already cleaned it ourselves. We would stay here again, for all the positive reasons, but the cottage does lack a personal touch, to really make a guest feel welcome.

Fair
Traveller Type: Family with Young Children
  : Great cottage. Fantastic location.
  : Host and Stay. Terrible management co.pany. Owners should think twice before using them. There is a nasty surprise after booking in the forma of a 250 damage deposit PLUS admin fee! Alternatively, you can opt for a higher one off no refundable fee which is a damage insurance premium. Ridiculous. Finally, the promised parking space.was occupied for the first 24 hours. I had to park in the local car park at the top of the hill at a cost of 6. A month later, I am still waiting for Host and Stay to refund this parking charge. An apology would be nice too!

Disappointing
Traveller Type: Family with Young Children
  : The cottage is very nice and in a great location, parking is a real plus. It could be a top-rated accommodation if managed better. After contacting Host and Stay on our return they apologised for the time spent addressing the problems and have assured us that the issues will be addressed they also made a part refund as a good gesture.
  : The cottage was very dirty and had not been cleaned properly. Although this has been noted in previous reviews it had clearly not been addressed. The floors were so dirty my granddaughters socks were black within a few minutes of walking into the living room. The sofas and windows were dirty, and the kitchen surfaces were sticky. We discovered hairs and dirt in the bed sheets, this made me check the mattresses. The top bunk bed had a stained and dirty mattress with worn springs, the mattress protector was torn and did not fit. A new was mattress needed. The towel rails were not working with no instructions. The car parking arrangements are not accurate, there is no lock or post as detailed for the space. As there is no phone signal, we had to spend hours contacting Host and Stay initially by email on the first night and then by telephone the next day when away from Staithes, sending photos and video at their request. They offer to clean the cottage but would not replace the mattress. A cleaner did attend later in the afternoon to spend several hours putting the place right agreeing that the cottage had not been properly cleaned.

Wonderful
Traveller Type: Family with Young Children
  : The property is lovely and in a great location. Nice and quiet with a view of the river. The place is clean with a fully equipped kitchen (except extractor fan)There is everything you need close by, and the parking space was a bonus.
  : Beware! You book through Booking.com but its Host and Stay that you deal with. They want an additional 30 insurance on top of the price you pay with booking.com. The amount of emails, messages and information required from them is just too much. The kitchen needs an extractor fan or the back door fixing so it can be opened, we only cooked a bacon sandwich and the whole place smelt. The doorway into the living room is very low and my dad nearly knocked himself out. A warning or some padding might be a good idea.