Mercure Tunbridge Wells Hotel

Very Poor
Traveller Type: solo traveller
  : Location to hospital
  : Currently staying ay your hotel in Tonbridge. Very poor. First room smelt awful. It smelt like drains. They sent a staff memeber who poured something down the drain and said that there was a contining problem with this room. Was offered another room which had no desk in it for me to work at and so was “upgraded” to another which had a desk but no chair!! Lugged the chair from original room down the stairs to my “upgraded”Only upgrade i can see are slippers and a gown. I choose this hotel because my aunt has cancer and is in hospital next door. This has added to my stress hugely and the smell made me feel sick during the night. I asked to speak to the “manager” who looked as though he was dressed for a day on the beach! As i say very poor

Good
Traveller Type: solo traveller
  : I didn’t have breakfast
  : Rooms was so hot window bearly opened And the bathroom was dated with broken tiles and rusty bolts

Very Good
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: review category business travellers

Good
Traveller Type: young couple
  : Room was clean.
  : We had our wedding at Wadhurst castle so we booked a room for the night (arrived at 11:30pm and checked out at 12:00pm). I had my family stay there 2 nights before our wedding and the night of the wedding. Our room was all inclusive and the price they advertised over the phone and in booking.com for breakfast wasn’t the actual price we paid. They told me over the phone I can just buy the breakfast for the same price when we get there but instead of £11 they charged my family £17.95. Our room was inclusive and already upgraded (paid for by ourselves). The lady at the breakfast door shouted, because we were newly Wed we are getting a free breakfast and our family has to pay the rate (£17.95) she was rude or overworked I’m not sure but we didn’t experience a nice morning after our wedding. If I’m paying all inclusive price for our room I don’t like to be shouted out “we are giving that for free”.

Wonderful
Traveller Type: young couple

Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Location
  : Swimming pool out of use

Poor
Traveller Type: young couple
  : Good location near to Pembury / Tunbridge Wells hospital.
  : No aircon and windows restricted by stupid short wire. Very uncomfortable on a warm night. Very loud music/night event next to our room with no notice given. Staff forgot our every request from bar drinks to extra coffee in room. No swimming pool (it's pictured in the advert). Hotel is old and in tired condition. Not to our expectations for a Mecure. Over priced for what we experienced. Lunch was disappointing so we went to the nearby Black Horse Pub for dinner. Breakfast was costly so we went to nearby Notcutts Garden Centre.