The Mortimer Arms

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : Very friendly staff, nothing too much triouble
  : Few bits in the room needing attention. Light shade missingLock on bathroom not working Paint peeling in bathroom

Very Good
Traveller Type: Family with Young Children
  : The staff especially Rose was so so friendly and helpful. I would highly recommend this place for staying with young children. Our little one was sick and Rose went out of her way to get us calpol at the shop. Very nice staff all round and so accommodating.
  : Lifting the stroller up and down the stairs.

Very Good
Traveller Type: Family with Young Children
  : Food was excellent especially the evening meals. Breakfast was great on one day, not so good on he 2nd day. The staff were very friendly and the hotel as a whole was a brilliant place for us to bring our dog. Excellent location as a base for exploring the New Forest.
  : Unfortunately there had been a communication breakdown (we had changed our stay dates a few days before) between Booking.com and the hotel - meaning that our room was downgraded to a standard double room in which they had to squeeze a mattress into the corner of the room for our 12 year old son to sleep on. Surprised to hear from the hotel staff that we should have contacted them (not just update the booking.com booking) direct to inform them, and also for the fact that we were charged the same amount for a room that was surely smaller than the one we had originally booked.

Disappointing
Traveller Type: Family with Young Children
  : The room was clean and there was hot water.
  : Perhaps my expectations were too high, but this was not a great experience. Staff were inattentive, the food was some of the worst Ive ever had and terrible value for money, there was a sense of being nickle-and-dimed at every turn, the pub is tired and we were glad to leave. Itd be a gold mine for a modern Victoria Wood.

Very Good
Traveller Type: Solo Traveler
  : Convenient
  : The bathroom was cold in the morning and the bathroom could do with a blind up at the window .