The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality

Fair
Traveller Type: Business Traveler
  : lack of facilities - everything closed when I stayed (inc gym, pool, lifts) but only told on morning of arrival

Poor
Traveller Type: Business Traveler
  : we thought we would give this hotel a third chance due to it being convenient. however once again it was filthy and substandard.
  : cigarette butts in window frame also poor level of hygiene.

Poor
Traveller Type: Business Traveler
  : nothing
  : The price of the run down hotel was shocking with no spa facilities and kept up through out the night with refugees cooking in the rooms setting fir alarms off.

Fair
Traveller Type: Traveling as Couple
  : Convenient to where we needed to be
  : Over priced for what it is. I remember the Suite when it first opened, hotel is very run down and did not meet expectations

Fair
Traveller Type:
  : Room was good but very hot during night. Bed was comfy. Too much Road noise to open windows. Swimming pool was lovely Food was good. All staff were very helpful and friendly.
  : Lifts were not working which was really inconvenient as I struggle with stairs. Shower was not working and bathroom looked tired.

Poor
Traveller Type: Business Traveler
  : Staff were efficient and friendly.
  : When I booked a wasn't told that the spa and pool were closed due to that half of the hotel was closed as it had been commissioned by the home office to house people that are draining our economy (illegal immigration) and unable to use the facilities I thought I had booked for.As I pulled up every night after work I was starred at by those in that half of the hotel through their windows making me feel very unsafe and the feeling that my van was vulnerable. Breakfast charges at a standard fee of 10 every morning and when I asked for scrambled egg and salmon on toast I got 1 slice of toast, 2 small slices of salmon and a spoonful of scrambled egg.Bathroom ceiling tiles covered in damp and stains, shower head loose and coming off the wall

Good
Traveller Type: Business Traveler

Poor
Traveller Type: Traveling as Couple
  : We booked in to stay at the knowsley suites hotel and spa for the 26/11/22 -27/11/22 We were disappointed that the facility's were not in use yet we still were charges full price. We were directed around the back of the hotel to the spa entrance as we were told there was a home office contract to house migrants with the hotel, (we were not told about this situation). The restaurant that we were offered after asking where it was, was obviously a temporary space for a restaurant and had no atmosphere and no guests, again not what we expected. The room we had been allocated was tired and dated with black mold marks and growth across the ceiling. We had booked the room in conjunction with a spa day but we were told that checkout was 11am but our spa didn't start until 2pm, this would have left a 3 hour gap of waiting around as there is nothing else in the area. All of the above for 180 for a one night stay left us feeling very let down which led to us leaving the hotel and not staying .

Pleasant
Traveller Type: Traveling as Couple
  : Lovely sized rooms clean staff realy nice and very helpfull infact they are the best thing about the hotel
  : Didn't find out until 2 days before that swimming pool sauna facilities were closed Booked for a spa treatment which was cancelled but did get offered free use of steam rooms Also Dinning facilities very basic with very little choice on menu

Very Poor
Traveller Type: Traveling as Couple
  : The staff
  : The room no heating didn't even inform usNo spa facilities even though they laval them self as a spa